Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evangeline Reeves

Riverdale,GA

Summary

Dynamic leader with extensive experience at the Department of Treasury, IRS, excelling in operations management and customer service. Proven track record in training and mentoring staff, enhancing team productivity, and implementing process improvements that significantly boosted customer satisfaction. Skilled in conflict resolution and analytical thinking, fostering a culture of excellence and continuous improvement.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

11
11
years of professional experience

Work History

Supervisor Contact Representative

Department Of Treasury, IRS
12.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Department Manager

Department Of Treasury, IRS
03.2024 - 08.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.

Contact Representative

Department Of Treasury, IRS
06.2018 - 12.2022
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Increased customer retention by expertly handling escalated issues in a timely manner.
  • Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
  • Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Supervisor Tax Examiner Technician

Department Of Treasury, IRS
01.2015 - 06.2018
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Education

GED -

Valley High School
Valley, AL

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Inventory control
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Policy enforcement
  • Conflict resolution

Timeline

Department Manager

Department Of Treasury, IRS
03.2024 - 08.2024

Supervisor Contact Representative

Department Of Treasury, IRS
12.2022 - Current

Contact Representative

Department Of Treasury, IRS
06.2018 - 12.2022

Supervisor Tax Examiner Technician

Department Of Treasury, IRS
01.2015 - 06.2018

GED -

Valley High School

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Evangeline Reeves