Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evangeline Schaffer

Aurora,CO

Summary

I am a highly skilled and enthusiastic professional with more than 6 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. I have a proven track record of successfully leading multidimensional teams in high-pressure environments, consistently delivering on schedule and within project requirements. My key strengths encompass effective leadership, adept management, strong oral and written communication, and exceptional interpersonal skills. I excel in independent and collaborative work settings and can establish and nurture key relationships to foster effective collaborations

Overview

6
6
years of professional experience

Work History

Care Manager /Operations Manager

Rocky Mountain Human Services (Pristine Care)
01.2021 - 10.2023
  • Develop and implement a care management plan to address needs and goals
  • Provide executive assistance to the owner
  • Organize all networking events for the organization
  • Handle all phone calls, emails, and scheduling in the organization
  • Monitor care plan to evaluate effectiveness, document interventional achievement and suggest changes
  • Audit charts to drive accurate and thorough documentation, supporting reimbursement of services rendered
  • Verify patients' insurance and payment methods during admissions or check-in processes
  • Explain policies, procedures, and services to patients
  • Access programs and set up correct payment strategies based on patient means and needs.
  • Handles all testing done for clients

Healthcare Operations Manager

UCHealth
12.2022 - 04.2023
  • Ensured quality patient care while meeting regulatory and accreditation standards
  • Managed and oversaw daily administrative operations within healthcare facilities or departments
  • Implemented and monitored quality improvement initiatives to enhance patient care and safety
  • Conducted audits and assessments to identify areas for improvement
  • Oversaw the coordination of patient care, including admissions, discharges, and transitions between care settings
  • Managed the physical infrastructure and equipment of healthcare facilities
  • Ensured compliance with safety and regulatory standards
  • Facilitated communication and collaboration between different healthcare departments and teams
  • Built relationships with external stakeholders, such as healthcare providers, insurers, and regulatory agencies
  • Promoted a patient-centered approach by involving patients and their families in care decisions
  • Addressed patient concerns and feedback.

Home Services Navigator

Consumer-Directed Attendant Support Services (Human Services)
07.2017 - 12.2020
  • Provided administrative support to financial professionals, upholding client confidentiality
  • Handled case management for adults with behavior issues
  • Coordinated care for all drug addiction programs and made a plan for crisis prevention
  • Updated and tracked client files and notified professionals when attention was required to specific clients
  • Handled scheduling on behalf of financial professionals
  • Maintained daily living standards by assisting clients with personal hygiene needs
  • Implemented social service interventions to achieve treatment goals and address client needs
  • Maintained lists of resources helpful to clients
  • Engaged in community outreach and program development to support patient and caregiver needs.

Education

Bachelor of Science - Psychology

Metro State University

Masters of Psychology & Counseling
05.2025

Diploma -

High School
01.2012

Skills

  • CPR and FIRST AID (EXP: 02/2025)
  • Microsoft Office Suite
  • Administrative Support
  • Quality Assurance
  • Records Management
  • Training
  • Policy Implementation
  • Client Support Services
  • WellSky Software
  • KanTim Software

Timeline

Healthcare Operations Manager

UCHealth
12.2022 - 04.2023

Care Manager /Operations Manager

Rocky Mountain Human Services (Pristine Care)
01.2021 - 10.2023

Home Services Navigator

Consumer-Directed Attendant Support Services (Human Services)
07.2017 - 12.2020

Bachelor of Science - Psychology

Metro State University

Masters of Psychology & Counseling

Diploma -

High School
Evangeline Schaffer