Evangeline Tolentino
West Yarmouth,MA
Summary
Dedicated Assistant Manager of Dunkin Donuts professional with over 10 years work experience in counter sales and strong skills in customer service and team building. Proven ability to manage operations and enhance property appearance through effective landscape maintenance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Landscaping Assistant
Good Life Lawn Care LLC
West Yarmouth, Massachusetts
03.2022 - Current
- Maintained landscapes by mowing, trimming, and edging grass areas.
- Operated a variety of landscaping equipment including mowers, edgers, trimmers, blowers and hedge clippers.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Followed safety protocols while operating machinery or working with hazardous materials.
- Raked leaves from lawns or other areas for disposal according to regulations.
- Weeded flower beds and maintained plantings to ensure aesthetic appeal.
- Spread mulch around plants to help retain moisture in soil.
- Trimmed or edged around flower beds, walks, or walls.
- Planted flowers for a specified layouts..
- Cleaned and organized tools and materials to ensure readiness for daily tasks.
Assistant Manager
Cape management LLC/Dunkin Donut
West Yarmouth, Massachusetts
11.2019 - Current
- Supervised Daily operations including assigning duties and responsibilities.
- Supported training sessions for new hires to help with workplace orientation.
- Trained new team members on company procedures and customer service standard
- Provided leadership, insight and mentoring to newly hired Employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Managed inventory tasks to keep product available and fresh.
- Maintained up-to-date knowledge of company products and services.
- Monitored quality control processes to maintain high food safety standards.
- Coordinated promotional events to enhance customer engagement and drive sales.
- Collaborated with management to implement operational improvements and efficiency measures.
- Monitored Employee attendance records
- Timekeeping, and payroll information.
- Count drawers and safety Deposit
- Make a bank Deposit at the end of the day
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Computer Science -
Datapro Computer College
Manila,philippinesSkills
- Trustworthy
- Strong Work of ethic
- Positive Attitude
- Multitasking
- Loyalty
- Time keeping Management
- Problem solving
- Landscape maintenance
- Sales monitoring
- Retail operations management
- Adaptability and flexibility
- Team building
- Customer service and satisfaction
- Ability to work Under Pressure
- Willingness to Learn
Certification
- ServeSafe Certification
- Shift Management Development Program
Timeline
Landscaping Assistant
Good Life Lawn Care LLC
03.2022 - Current
Assistant Manager
Cape management LLC/Dunkin Donut
11.2019 - Current
Computer Science -
Datapro Computer College