Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evangeline Torres

Kaufman,TX

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by leading customer service initiatives at Staff Force Personnel Services. Skilled in HIPAA compliance and critical thinking, I excel in high-pressure environments, significantly contributing to team development and operational efficiency. Demonstrated ability to merge customer service excellence with operational demands, achieving notable improvements in client satisfaction and process optimization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Staff Force Personnel Services
07.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Medical Assistant

Cornerstone Medical Group
07.2019 - 07.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Hospitality Aide

Rockwall Rehab
10.2010 - 06.2018
  • Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
  • Contributed ideas for promotional campaigns targeting specific demographics or seasonal events, attracting new clientele.
  • Streamlined inventory management processes, minimizing waste while maintaining adequate stock levels for daily operations.
  • Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
  • Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.

Education

CNA in Medical -

Howard College At San Angelo
Dallas, TX
04.2020

No Degree - Medical Assistant

B & M Career Institute
Dallas, TX
04.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Payment Processing
  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Cross-Functional Teamwork

Certification

NRMCA, Phlebotomy Tech, RMA, CCMA, BLS, State Tested Nursing Assistant, AED,CNA, CPR

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Cornerstone Medical Group
07.2019 - 07.2023

Customer Service Representative

Staff Force Personnel Services
07.2018 - Current

Hospitality Aide

Rockwall Rehab
10.2010 - 06.2018

CNA in Medical -

Howard College At San Angelo

No Degree - Medical Assistant

B & M Career Institute

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Evangeline Torres