Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evangeline Williams

Flagstaff

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Trauma Registrar

Northern Arizona Healthcare
03.2020 - Current
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Streamlined workflows across multiple departments involved with the treatment of complex injuries by establishing clear channels of communication that facilitated efficient collaboration.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, NTDS, TQIP and the ACS administration.
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate ICD-10 and AIS codes.
  • Completed AIS15 coding class.
  • Abstracts physiological and anatomical data on trauma patients for inclusion into a trauma data collection system.
  • Proficient in Trauma One and ESO trauma software.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.
  • Participated in periodic quality reviews.
  • Applied advanced Excel functions and filters to support accurate and readable trauma reports.
  • Mastery level knowledge of medical terminology, and anatomy & physiology.
  • Prepared, rewrote and edited pieces to improve readability and impact of the monthly Trauma Newsletter.

Basketball Coach

Flagstaff Unified School District
02.2025 - 05.2025
  • Promoted sportsmanship, teamwork, and respect among players both on and off the court.
  • Enhanced player skills through personalized coaching and feedback.
  • Promoted good sportsmanship with competing teams on- and off-court.
  • Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
  • Acted as positive role model for team participants and in community.
  • Built strong, cohesive teams by fostering a positive and supportive environment.
  • Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Facilitated consistent success by conducting thorough game analysis and implementing strategic adjustments.
  • Implemented injury prevention strategies to minimize risk of harm during practices and games.
  • Managed team logistics, such as scheduling games, coordinating transportation, and overseeing equipment inventory.
  • Coordinated with school officials to ensure academic compliance and balance for student-athletes.

Surgery Counselor Manager

Barnet Dulaney Perkins Eye Center
01.2014 - 04.2019
  • Reviewed surgical plans and patient charts in order to prepare correct paperwork.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Developed network relationships with the Indian Health Services professionals to enhance community awareness and promote services.
  • Executed strategies to generate qualified leads through outreach calls to professional referral sources.
  • Pursued monthly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
  • President of the employee activity committee.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Administered high level of care to patients using active listening and open-ended questioning.

Front Office Supervisor

NACA Family Healthcare
02.2012 - 01.2014
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Organized documents for company communication, travel vouchers and payment services.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Referral Coordinator

Allergy Associates
01.2011 - 01.2012
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Worked with senior case managers to coordinate team development activities and trainings.

Telesales Manager

Macys.com And Bloomingdales.com
01.2010 - 01.2011
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Hired, supervised and coached 10 employees on sales strategies to optimize performance.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Education

Associate of Arts - Communications

Coconino County Community College
Flagstaff, AZ

Associate of Science - Medical Billing and Coding

Carrington College - Mesa
05.2012

High School Diploma - undefined

Coconino High School
Flagstaff, AZ
06.2008

Skills

  • ICD-10-cM and AIS15 coding
  • Medical terminology
  • Motivational leadership style
  • Event planning
  • Planning and organization
  • Active listener
  • Leadership qualities
  • Collaboration

Certification

  • Stop the Bleed Training - 2022-10
  • Completion of the Trauma Quality Improvement Program training- 2022-12
  • American Injury Severity Coding Certificate- 2022

Timeline

Basketball Coach

Flagstaff Unified School District
02.2025 - 05.2025

Trauma Registrar

Northern Arizona Healthcare
03.2020 - Current

Surgery Counselor Manager

Barnet Dulaney Perkins Eye Center
01.2014 - 04.2019

Front Office Supervisor

NACA Family Healthcare
02.2012 - 01.2014

Referral Coordinator

Allergy Associates
01.2011 - 01.2012

Telesales Manager

Macys.com And Bloomingdales.com
01.2010 - 01.2011

Associate of Science - Medical Billing and Coding

Carrington College - Mesa

High School Diploma - undefined

Coconino High School

Associate of Arts - Communications

Coconino County Community College

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