Evangeline J. Guidry
Senior IT Systems Manager
Cibolo,TX
Summary
Driven Systems Administrator with 20 years of experience in computer, server, network security and operations, and software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
11
11
years of professional experience
38
38
years of post-secondary education
2
2
Certifications
Work History
Senior IT Systems Manager
United States Air Force
01.2019 - 10.2021
- Directed 26 military and civilian technicians providing Tier 1, 2, and 3 IT support to 6,500 network users and resolving 7,500 service desk tickets securing $24 million Air Force network, Department of Defense's largest Weapons Storage Area, and $5.5 billion nuclear stockpile. Oversaw creation/maintenance of all ticketing application business objects, validation constraints, business rules, pick lists, templates and expressions for business units using ticketing application. Established reimaging labs significantly reducing IT system upgrade time from 5 days to 1 to 1,400 computers, installing security patches eliminating 84,000 cyber vulnerabilities maintaining 99.1% network uptime rate.
- Developed monthly cyber security articles and educated end users. Briefed IT trouble ticket requests and network status reports. Developed IT standard operating procedures (SOPs) and trained technicians on Microsoft Operating Systems, Microsoft Office, Microsoft Teams, MS Windows Server, MS AD, etc.
Senior IT Project and Records Manager
United States Air Force
07.2020 - 02.2021
- Supervised 7 IT contractors, 6 military personnel upgrading $178 million Air Force Central Command network. Coordinated with 27 organizations, managed project planning and implementation, including assessing needs, setting goals and objectives alongside senior leadership and program analysts on 56 IT projects and 200 IT requests within 6 months. Determined customer requirements and assists customers by recognizing, analyzing, and providing instruction and orientation services. Analyzed requested vendor products, recommended hardware and software to purchase, coordinated installation and provided backup recovery. Processed and filed Service Level Agreements, Software Development Life Cycle (SDLC) projects. Processed network, hardware, and software requirements. Installed, managed, and accounted for COTS and GOTS for specialized network systems.
- Streamlined and documented business processes incorporating manual tasks into new functional automation tools and software applications. Led and recorded recurring weekly and monthly reports, briefings, and presentations. Filed correspondences, invoices, receipts, and other records in alphabetical and/or numerical order, accordingly to filing system used. Coordinated administrative matters, maintained financial and other records, verified statistics reports for accuracy and completeness, trained subordinates and customers on proper records management.
IT Operations Superintendent
United States Air Force
03.2019 - 07.2019
- Oversaw daily operations to ensure high levels of productivity by leading 54-member team providing Tier 1 Help Desk, Tier II Escalation, and Tier III IT support, resulting in resolution of 1,200 trouble tickets, management of 3,000 network user accounts, IT upgrades and installation of 22 classified and unclassified workstations enabling Intel and Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) capabilities to defeat last ISIS stronghold and nation's #3 high valued target.
- Increased customer satisfaction and day-to-day operations by monitoring and resolving all of client, server, storage, network, and mobile device issues. Escalated status to agency management and customers. Optimized system operations and resource utilization and perform system capacity analysis and planning.
Senior IT Operations and Quality Assurance Manager
United States Air Force
01.2015 - 12.2018
- Oversaw 40 Tactical Client Systems Administrators, Network Administrators, and Cybersecurity Managers; maintained 20 network systems and 210 servers valued at $18 million. Established tactical C4I servers and computers for 72-hour short notice deployment in Department of Defense, Joint Chief of Staff, US European Command, US Africa Command, and NATO missions, providing 24/7 critical NIPRNET and SIPRNET services. Managed MS Active Directory, Remedy, Remote Desktop, VoIP, VoSIP, VTC, VPN, VMware, SDC, Dameware, vulnerability administrator tools, servers, and systems security administration functions, to include creating user profiles and accounts.
- Analyzed data, network performance, network traffic, and recorded and reported network operations and maintenance issues. Executed recurring, daily maintenance activities, such as configuration and operation of IT systems, automatic device reboots, updating Powershell scripts, and implementation of firewall routing rules and policies. Managed User, Group Access, Access Control Lists.
- Benchmarked equipment and personnel evaluations, trends analysis, and mission evaluations. Optimized system operations and resource utilization, and performed system capacity analysis and planning.
IT Systems Manager
United States Air Force
11.2010 - 12.2014
- Supervised and trained 45 Help Desk technicians providing technical support at 6 bases. Established IT Hardware/Software Asset Management support, asset accountability, lifecycle methodologies for IT assets, data systems storage management, and overall systems management. Maintained central management of content, server storage, operating systems, and software applications. Managed IT Asset Management (ITAM) tool. Filed software accountability, renewals, contract agreements, acquisition, reuse, and disposition.
- Performed initial tickets troubleshooting and documenting steps to resolve incidents and escalated network issues. Installed, maintained, troubleshot, configured, and documented repair of IT systems devices, cables, software, network connectivity, and end-user devices.
Education
MBA - Management Information Systems
Park University
Kansas City, MO 03.2013 - 05.2021
Bachelor of Science - Management
Park University
Kansas City, MO 03.2003 - 07.2011
Bachelor of Science - Human Resources
Park University
Kansas City, MO 01.2003 - 07.2011
Associate of Science - Management
Park University
Kansas City, MO 01.2003 - 06.2011
Associate of Applied Science - Information Management
Community College of The Air Force
Montgomery, AL 01.2003 - 01.2008
Skills
- Technologically Savvy
Proven Leader/Manager
Excellent Interpersonal Skills
Certification
CompTIA Security+
Additional Information
Secret Clearance
Disabled Veteran Status
I am a total and combined 100% disabled veteran.
Timeline
Senior IT Project and Records Manager
United States Air Force
07.2020 - 02.2021
IT Operations Superintendent
United States Air Force
03.2019 - 07.2019
Senior IT Systems Manager
United States Air Force
01.2019 - 10.2021
CompTIA Security+
09-2015
CompTIA A+
09-2015
Senior IT Operations and Quality Assurance Manager
United States Air Force
01.2015 - 12.2018
MBA - Management Information Systems
Park University
03.2013 - 05.2021
IT Systems Manager
United States Air Force
11.2010 - 12.2014
Bachelor of Science - Management
Park University
03.2003 - 07.2011
Bachelor of Science - Human Resources
Park University
01.2003 - 07.2011
Associate of Science - Management
Park University
01.2003 - 06.2011
Associate of Applied Science - Information Management
Community College of The Air Force
01.2003 - 01.2008