Evangelista Eva Aragon
Las Vegas,USA
Summary
Seasoned Assistant Manager with a proven track record at Superpawn, First Cash, enhancing customer satisfaction and driving sales growth. Excelled in financial management and team motivation, boosting business potential significantly. Demonstrates strong decision-making and customer service skills, ensuring operational excellence and strategic goal achievement. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Superpawn, First cash
Las Vegas, USA
10.2019 - 05.2024
- Company Overview: A very customer-service-friendly environment.
- Handled large amounts of money on a daily basis, deposited credit card checks, and successfully balanced the master drawer.
- I have directed the team to hit our budget goals and successfully accomplished the margins set out to achieve. I've helped the shop grow, and it's still on the incline towards much potential.
- One must have the patience to constantly work with different personalities within customer service, and as one looks over their team.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
Manager
The Children's Place
01.2014 - 01.2016
- We greet the customers to acknowledge any and all new advertisements for our shop.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored staff performance and addressed issues.
- Large money handling and office work are completed daily.
- I successfully delegated tasks from re-stocking, organization, go-backs, changing store fixtures, and store models to the appropriate seasons.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
Cashier/Cook
Kentucky Fried Chicken (KFC)
01.2012 - 01.2013
- Order taker and money handler.
- Customer service skills, and a fast-moving, paced environment.
- Packer of meals ordered, and a splash of saucy delights requested.
- Used suggestive selling techniques to promote add-on sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelor's Degree - Forensics Science and Criminal Justice
Colorado Technical University (CTU)
01.2016
Diploma -
Desert Pines High
01.2013
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Corporate social responsibility
- Decision-making
- Goal setting
- Sales strategies
- Team collaboration
- Business development
- Financial reporting
- Sales reporting
- Schedule oversight
- Adobe creative suite
- Team building
- Time management
- Consulting
- Task delegation
- Team motivation techniques
- Inventory management
- Sales growth
- Financial management
- Customer service and satisfaction
References
Shyanne Broadhead, Shop manager of Superpawn, (702)-382-2486, 06/01/12
Affiliations
- House mother of four
- Learned to treat and work with the diagnoses of type 1 diabetes for my son
- Dance and gymnastic courses for children
- Family skate nights
- Family board games
- Art and ongoing projects
Accomplishments
- Best Platoon Commander Ribbon awarded
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Superpawn, First cash
10.2019 - 05.2024
Manager
The Children's Place
01.2014 - 01.2016
Cashier/Cook
Kentucky Fried Chicken (KFC)
01.2012 - 01.2013
Bachelor's Degree - Forensics Science and Criminal Justice
Colorado Technical University (CTU)
Diploma -
Desert Pines High
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