Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evangelista Resto

Ocala

Summary

Highly motivated team player with 5 years of restaurant experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Manager

KPOT Korean BBQ & Hot Pot
11.2024 - Current
  • Management was held responsible for about everything that occurred within the store. Coming in the morning, we had to prepare the store for success, we did so by holding our staff accountable, making sure they arrive on time, conduct all of their opening tasks in a timely manner, and arrive in full standard uniform. Preshift meetings were an essential for every morning to put our staff on the same page for the day. We would monitor the FOH to ensure our labor is being used to it's best capability and our guests are getting the experience to came to enjoy. Table touching was crucial to create a relation with as many guests as we could, we would pride ourselves on our customer satisfaction. Paperwork gets done throughout the morning as well, such as inventory, creating schedules, placing orders, responding to emails, conducting store maintenance, auditing checks, among other miscellaneous tasks. The night shift brough more or less the same tasks, besides closing duties. Managers would be responsible for going through every check from the day, ensuring all people and payments are accounted for, counting the drawer and create an EOD report, auditing time clocks, checking out every position's closing sidework, and locking up the store.
  • Our store in particular had a lot of challenges due to a botched construction, so a lot of improvising and problem-solving was needed for day-to-day operations. We needed to do things like swapping out non-operational grills for various parts, maintaining issues with refrigeration units, reaching out to a multitude of different contractors to solve different issues throughout the store, negotiating with vendors for issues with products, conducting handyman work to fix small issues throughout the store, etc.

Journey Team

KPOT Korean BBQ & Hot Pot
09.2024 - Current
  • KPOT is a large and still expanding chain throughout the US, so to ensure that every store keeps a consistent standard for every guest experience, journey team is sent out to train both team members and managers.
  • Journey team is responsible for ensuring a new store opening goes as smoothly as possible. When sent out, we are expected to train all positions using the resources allocated to us, setting up various things throughout the store, such as the POS, service stations, bar, kitchen, etc.. We also help interview, hire and onboard staff, among whatever the franchise partners may need to open their stores.
  • After the store opened, we stuck around for however long was needed to bounce around the store and help in anyway we could, whether that be serving tables, hosting, manning the kitchen or simply surveying the floor to watch how every new staff member preformed, we were there to help.
  • Journey team was also required to know the in's & out's of KPOT and it's operations to ensure that every store was similar in operations. Knowledge required would include training expectations, understanding of the backend of Toast POS and how to pull to necessary reports, auditing our staff, maintaining records of our spending and creating reports to reflect such, among other tasks to ensure operations ran as smooth as possible.

Event Staff / Security

Contemporary Services Corporation, CSC
08.2023 - 11.2024
  • Event staff were responsible for various different tasks, depending on what event you may be working. One shift may require you to work the front gate, where you would check tickets, orchestrate a crowd into a venue, and move suspicious persons to secondary screening. Another shift may require one to answer any and all questions that a guest may have regarding the ongoing event. Or, you maybe asked to keep guard of areas meant for authorized personnel only.
  • Event staff was required to go through basic security training to understand how to handle simple & intense situations. Training involved how to read and function different types of metal detectors, how to handle guests who may not be authorized to pass into the venue, checking bags, and how to handle dangerous guests who may attempt to enter.

Server/Bartender

KPOT Korean BBQ & Hot Pot
10.2023 - 06.2024
  • Servers were responsible for a multitude of tasks, but some of the major ones would include the following : greeting tables and introducing guests to the concept of KBBQ & hotpot, making & running drinks, cash handling, order entry and taking payments using Toast POS, maintaining a section and sidework throughout the restaurant, carefully changing out hot grills/soups, taking dishes and resetting tables, etc.
  • Bartenders were responsible for taking care of guests who sat at the bar, making every cocktail / mocktail that was ordered, keeping all areas cleanly, cleaning bar related dishes, among other miscellaneous tasks.
  • Both positions required relatively extensive cleaning, as a server, every table was a miniature kitchen, so making sure every table was spotless from head to toe was essential. Bartenders were also tasked with cleaning their work area as well, while not quite as extensive as the latter, our area was expected to be perfect nonetheless.
  • KPOT is considered relatively pricey to the average consumer, so making sure the service matches the price is a necessity. We had to go above and beyond for every guest, whether that meant cooking their meals, having drinks made specifically to their liking, or simply spending extensive times with tables to ensure their satisfaction, our team got it done.

Team Member to Shift Lead

Sonny's BBQ
08.2020 - 05.2023
  • Shift Leaders were responsible for managing the team for success. We assured that tasks were being conducted with high efficiency, team members were being consistently productive, creating logs to communicate with both our team/corporate how day-to-day store operations were unfolding, counting and handling cash, opening/closing the store, keeping contact with our vendors and taking inventory to conduct our orders for the week.
  • To become a shift lead, training was required at a majority of the positions Sonny's BBQ had to offer. Before my promotion, I had the privilege of working every position in the store. I mainly worked as a server, line cook and cashier, but had my fair share of experiences as a prep cook, dishwasher, bartender, host, drive-thru, and expo.
  • During both my time as a team member and shift lead, I had the opportunity to be a part of caterings. Caterings could be pickups, deliveries, or set & serves. All of them required the catering member to prep all of the food, paper products, van (if necessary) to ensure the guest was given everything needed to enjoy the experience they paid for.

Education

High school diploma -

West Port High School
Ocala, FL
05.2022

Skills

  • Culture development
  • Productivity monitoring
  • Analytical thinking
  • Strategic business planning
  • Quality control
  • Customer service management
  • Time management
  • Policy and procedure enforcement
  • Documentation and reporting
  • Employee relations
  • Leadership development
  • Quality assurance
  • Coaching and mentoring
  • Staff motivation
  • Cost reduction strategies
  • Employee supervision
  • Customer service
  • Employee training and development

Certification

  • Food Handler Certification, 07/01/19, 07/31/27
  • ServSafe, 05/01/23, 05/31/27

Timeline

Service Manager

KPOT Korean BBQ & Hot Pot
11.2024 - Current

Journey Team

KPOT Korean BBQ & Hot Pot
09.2024 - Current

Server/Bartender

KPOT Korean BBQ & Hot Pot
10.2023 - 06.2024

Event Staff / Security

Contemporary Services Corporation, CSC
08.2023 - 11.2024

Team Member to Shift Lead

Sonny's BBQ
08.2020 - 05.2023

High school diploma -

West Port High School

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