Andrea Sharpe
Brownsburg,IN
Summary
Forward-thinking team leader skilled at insurance sales. Successfully managing a five million dollar agency. Proactive and hardworking individual focused on continuous operational improvement. Dedicated Insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Manager of Operations
A Plus Insurance Group, LLC
06.2017 - Current
- Ensured compliance with industry regulations, maintaining safe working environment for staff members.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Claims Specialist
Social Security Administration
04.2008 - 01.2017
- Streamlined claims process for clients with proactive case management, regular updates, and prompt resolution.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Coordinated with contracting department to resolve payer issues.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and organization.
- Verified client information by analyzing existing evidence on file.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Agency Owner
Nationwide Insurance Company
04.2007 - 04.2008
- Agency Builder Program Agent
- Demonstrated leadership skills in managing projects from concept to completion.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Collaborated with underwriters in creating customized insurance packages suited to specific requirements of both individual and corporate clientele.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - History/Education
Ball State University
Muncie, INSkills
- Indiana Licensed Property/Casualty (2007)
- Indiana Licensed Life/Health (2007)
- Business Management
- Performance Improvement
- Sales Strategies
- Training Management
- Sales Tracking
- Staff training/development
- Quality Assurance
- Operations Management
Timeline
Manager of Operations
A Plus Insurance Group, LLC
06.2017 - Current
Claims Specialist
Social Security Administration
04.2008 - 01.2017
Agency Owner
Nationwide Insurance Company
04.2007 - 04.2008
Bachelor of Science - History/Education
Ball State University