Compassionate Certified Lactation Counselor known for high productivity and efficient task completion. Possess specialized skills in breastfeeding techniques, maternal nutrition, and infant feeding problems resolution. Excel in empathy, communication, and problem-solving to support mothers and babies during challenging times. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Certified Lactation Counselor
Family Health Center, Inc.
Worcester, MA
10.2022 - Current
Assisted new mothers in the development and implementation of their breastfeeding goals.
Educated patients on the benefits of breastfeeding, proper positioning techniques, and latch-on techniques.
Instructed mothers in the use of pumps and other lactation aids to help them reach their desired feeding goals.
Maintained accurate records of patient visits including assessments, evaluations, interventions and follow-up plans.
Evaluated client's progress towards established objectives and adjusted treatment plan accordingly.
Facilitated support groups for nursing mothers at various stages of their journey through lactation.
Observed mother and baby interactions during feedings to ensure optimal positioning and latch-on technique was being used.
Conducted breast examinations for clients to identify potential medical concerns or anatomical difficulties that may interfere with successful breastfeeding.
Collaborated with physicians, nurses, nutritionists and other healthcare professionals when necessary to provide comprehensive care for clients.
Offered advice on strategies for returning to work while maintaining a successful breastfeeding relationship between mother and baby.
Attended seminars and conferences on current trends in lactation practices and research findings.
Developed educational materials for distribution among clients regarding topics related to lactation such as nutrition guidelines, pumping tips.
Provided referrals to community resources when appropriate.
Provided weekly follow-up in-home consultation visits or calls to new mothers.
OB Triage
Family Health Center, Inc.
Worcester, MA
10.2022 - Current
Developed and implemented triage protocols to ensure high-quality patient care.
Coordinated with medical personnel, nursing staff, and other departments to resolve any issues related to patient flow.
Conducted pre-triage assessments of patients in order to determine the urgency of their needs.
Provided guidance and support to medical staff on triage procedures.
Maintained accurate records of all patient visits, including diagnosis codes, treatments provided, and follow up instructions.
Assessed incoming calls from referring physicians and hospitals in order to prioritize urgent cases accordingly.
Served as a resource person for questions related to triage protocol or procedure development.
Responded quickly and efficiently when presented with emergent situations requiring immediate attention.
Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Communicated triage information to primary care team to discuss disposition.
Rendered telephone advice according to established guidelines and protocols.
Maintained confidentiality in matters related to patient, family and client facility staff.
Documented services discussed and provided details in electronic medical records.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Breastfeeding Peer Counselor
Family Health Center, Inc.
Worcester, MA
02.2020 - 10.2022
Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
Provided referrals to other community resources as needed.
Facilitated group discussions on strategies for successful breastfeeding experiences.
Counseled families on the importance of nutrition during lactation.
Observed mother-infant dyads during feeding sessions and provided feedback as needed.
Attended conferences and workshops to stay current on evidence-based practices related to lactation.
Offered subject matter expertise for clinical assistance and program services like WIC.
Education
Some College (No Degree) - Nursing
Quinsigamond Community College
Worcester, MA
01-2020
GED -
Joseph P. Keefe Technical School
Framingham, MA
11-2014
Skills
Referral Coordination
Client Confidentiality
Postpartum Care
Emotional Support
Lactation support
Data Collection
Team building
Decision-Making
Continuous Improvement
Interpersonal Communication
Problem-solving abilities
Effective Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Certified Lactation Counselor
Family Health Center, Inc.
10.2022 - Current
OB Triage
Family Health Center, Inc.
10.2022 - Current
Breastfeeding Peer Counselor
Family Health Center, Inc.
02.2020 - 10.2022
Some College (No Degree) - Nursing
Quinsigamond Community College
GED -
Joseph P. Keefe Technical School
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