Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Evangelos Lilas

Summary

Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 2 year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Clothing Reseller

Poshmark
01.2021 - Current
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Utilized analytic tools to optimize product listings and improve customer experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Server

Avli
09.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.-
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Manager

Athena Food Distribution LLC
01.2016 - 11.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved marketing to attract new customers and promote business.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Education

Associate of Arts - Culinary Arts

Collin College
Plano, TX
05.2010

Associate of Arts - Hotel, Motel, And Restaurant Management

Moraine Valley Community College
Palos Hills, IL
05.2004

Skills

  • Positive Customer Engagement
  • Customer Service
  • Product and Service Sales
  • Reliable and Responsible
  • Attention to Detail
  • Sales and Promotions
  • Social Media Marketing
  • Shipping
  • Online Platforms
  • Facebook Marketplace
  • Meeting Sales Goals

Timeline

Clothing Reseller

Poshmark
01.2021 - Current

Server

Avli
09.2019 - Current

Manager

Athena Food Distribution LLC
01.2016 - 11.2019

Associate of Arts - Culinary Arts

Collin College

Associate of Arts - Hotel, Motel, And Restaurant Management

Moraine Valley Community College

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Evangelos Lilas