Evangil Tebo
Austin,Texas
Summary
Diplomatic customer service Representative experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident and strong Communicator in written and spoken English, recognized for consistently receiving excellent customer feedback. Critical thinker with an extensive background in the latest technologies and problem-solving methodologies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry Specilist
Glorious Nation International
01.2022 - Current
- Respond promptly to member inquiries.
- Keeping track of interactions with customer, taking adequate note of the complaints, comments, transactions of customers.
- Monitor customer complaints on social media and reach out to aid.
- Provide feedback on customer service process.
- Communicate with team members and colleagues on plans about projects and method of execution.
- Manage team of junior customer service representatives.
- Stay calm when the customer is stressed and upset.
- Collaborate with other staff to research and resolve problems.
- Collaborate with programmers to explain errors and/or recommend modifications in programs.
- Maintains knowledge of technological innovations and trends.
- Performs other related duties as assigned.
- Managing multiple cases at one time.
- Testing and evaluating modern technologies.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Provide effective technical assistance to customers via text and phone calls to provide an unforgettable experience.
- Resolve hardware and software issues.
- Document relevant knowledge and create user friendly tutorials to educate and empower customers to personally resolve issues.
- Assisted in the evaluation and deployment of patches, undated software which are compatible with various systems.
- Attend and participate in scheduled training sessions to be updated with technical expertise and problem-solving skills.
- Provide valuable feedback from customers to enhance the growth and development of the company.
Customer Service and Stocker
Walmart
05.2021 - 12.2021
- Manage enormous amounts of incoming calls.
- Stocking and restocking shelves.
- Help customers locate desired items.
- Clean up spills in the store.
- Monitor salesfloor and merchandise and displays for presentable conditions.
- Answer questions about store policies and address customer concerns.
- Maintain customer satisfaction with quick and accurate checkouts and returns.
- Engage in development and acquire new selling and customer service skills.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Generate sales leads.
Education
Occupational Skill Award - Computer Networking
Austin Community College
Austin, Texas08.2024
Skills
- Troubleshooting
- Python
- Nmap
- Data entry and maintenance
- Knowledge of Risk Management Framework (RMF)
- Knowledge of computer hardware and network
- Inbound and outbound Calling
- Appointment Scheduling
- Complaint Resolution
- Call management
- Data Collection
- Dispute Resolution
- Knowledge of ticketing systems
- Speak fluent English
- Curious and willing to learn about developments in technology
- Network Security
- TCP/IP
- Microsoft Office: PowerPoint, Microsoft word, Excel, Access
- Windows
- Confidence in delivering technical information to customers
- Patience with customers with frustrated customers
- Organizational with equipment and tasks
- Ability to multitask
- Writing clear and straight forward professional emails
- Time conscious and organized
Certification
- Certificate in Computer Information Technology Local Area Network Systems – Network Administration Level I 05/18/2025
- Cypher24 Cybersecurity Services Certificate of completion in cybersecurity 10/2022
- Microsoft360 Intro to computing. Editing documents and spreadsheet. Graphical representation of data as desired by company.
- Technical Writing and Philosophy Writing technical reports, Professional emails and projects with graphic illustrations. Critical thinking and demystifying complex concepts.
Languages
English
Full Professional
Timeline
Data Entry Specilist
Glorious Nation International
01.2022 - Current
Customer Service and Stocker
Walmart
05.2021 - 12.2021
Occupational Skill Award - Computer Networking
Austin Community College