EVAN GRIENCEWIC

Performed cleaning & restoration of vehicles to meet client and dealership standards. Tasks included routinely operated steamers, hoses, vacuums and other equipment while completing interior vacuuming, upholstery shampooing, exterior washing, waxing, polishing, and engine bay cleaning. Used many specialized tools, techniques and products to maintain vehicle appearance. Provided high quality buffing, paint correction and headlight restoration routinely, ensuring customer satisfaction. Ensured quality customer service to customers during transportation to and from services, during inspection of vehicle prior to and after completion of detail and at check out for services.

Placing merchandise in correct locations on the sales floor and stockroom, organizing inventory and ensuring store cleanliness during non-business hours to maintain efficient store operations while following safety and inventory control procedures.

Performed cleaning & restoration of vehicles to meet dealership standards. Tasks included interior vacuuming, upholstery shampooing, exterior washing, waxing, polishing, and engine bay cleaning. Used many specialized tools, techniques and products to maintain vehicle appearance. Ensured quality customer satisfaction. Routinely operated steamers, hoses, vacuums and other equipment while detailing. Used high quality customer service while engaging with customers when transporting to and from service appointments.

Handled a high volume of outbound calls to offer, explain and schedule a free in-home health risk evaluation, Receive inbound customer calls to perform other customer service activities, adjust and reschedule appointments for both members and contracted providers of health insurance companies, and ensured cancellations and reschedules were recorded accurately internally and to the appropriate party.

Responsible for assisting customers in selecting mobile devices, service plans, and accessories that met customer needs, while providing information, demonstrating features, and completing phone set up while processing sales and delivering high quality customer service ensuring a positive shopping experience.

Transitioned into the Apple Experience Pro position in 2019 and represented, advocated for and sold brand products for Apple, attending monthly brand meetings to continue growing in product knowledge and staying current with the latest software and hardware ensuring quality experiences for best buy customers purchasing apple equipment.