Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Interests
Work Availability
Quote
Languages
Timeline
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Evan Hornbuckle

Gainesville,FL

Summary

Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Experience in marketing products to a wide audience of all ages and backgrounds. Adept at meeting and exceeding sales metrics while being able to work across different fields. Adept at training individuals of different learning styles in order to grow the health and sustainability of the business year over year.

Overview

8
8
years of professional experience

Work History

Branch Manager

Advance America
01.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Boosted sales by submitting marketing proposals for our local radio stations that boosted overall revenue by 12% statewide.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Bereavement

11.2023 - 12.2023
My grandmother passed away after a lengthy battle with two competing bacterial growths in her lungs. Because of this, I needed time to prepare for the funeral and grieve her loss.

Customer Specialist

CarMax
08.2023 - 11.2023
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Provided customers with detailed information on company products, services and materials.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.

Sales Representative Team Leader

Victra Verizon Wireless Premium Retailor
08.2021 - 08.2023
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.

Sales Representative/Account Manager

South Shore Marketing
08.2020 - 08.2021
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Sales Representative/Account Manager

Epic Roofing & Exteriors
09.2018 - 09.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Increased customer satisfaction by providing thorough consultations and accurate project estimates.
  • Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.

Education

Certified Adjuster License -

20

AA - Nursing

Santa Fe State College
Gainesville, FL
DEC 2019

Diploma -

Ida S. Baker High School
Cape Coral, FL
MAY 2017

Skills

  • Time Management
  • Customer Service
  • Adaptability
  • Branch Operations Management
  • Customer Relationships
  • Coaching and Mentoring
  • Cash Handling
  • Sales management
  • Business Development
  • Project Management
  • Marketing
  • Critical Thinking

Accomplishments

  • Increased monthly revenue by 12% through implementation of strategic marketing initiatives through radio and other mediums.
  • Repeatedly received recognition from superiors for excellence in service.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid time off4-day work weekHealthcare benefits401k matchCompany Culture

Interests

Voice Acting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Languages

English
Bilingual or Proficient (C2)

Timeline

Branch Manager

Advance America
01.2024 - Current

Bereavement

11.2023 - 12.2023

Customer Specialist

CarMax
08.2023 - 11.2023

Sales Representative Team Leader

Victra Verizon Wireless Premium Retailor
08.2021 - 08.2023

Sales Representative/Account Manager

South Shore Marketing
08.2020 - 08.2021

Sales Representative/Account Manager

Epic Roofing & Exteriors
09.2018 - 09.2019

Certified Adjuster License -

AA - Nursing

Santa Fe State College

Diploma -

Ida S. Baker High School

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Evan Hornbuckle