Evan J. Reaume
Toledo,OH
Summary
Dynamic data services professional with a strong background in data management and analytics, recognized for driving process improvements and conducting thorough system testing. Expertise in cross-functional collaboration enhances team performance and ensures alignment with organizational objectives. Proven adaptability to evolving project requirements while maintaining a results-driven approach. Proficient in data analysis and project management, with a focus on implementing innovative solutions that support business goals.
Overview
7
7
years of professional experience
Work History
SQL Data Services Analyst
Marco’s Pizza
12.2023 - 09.2025
- Developed and executed complex SQL queries to extract, transform, and load (ETL) data from various relational databases.
- Analyzed large datasets to identify trends, patterns, and anomalies, creating comprehensive reports and visualizations to communicate findings effectively.
- Assisted in maintaining database integrity, ensuring data accuracy, consistency, and security through data cleansing, validation, and optimization techniques.
- Managed large-scale datasets to ensure accurate storage, organization, and accessibility for various stakeholders.
- Optimized database performance with regular maintenance, updates, and troubleshooting techniques.
- Enhanced data accuracy by conducting thorough quality checks and implementing data validation protocols.
- Enhanced decision-making processes by creating detailed reports that highlighted trends, patterns, and anomalies within the data landscape.
- Collaborated with cross-functional teams (engineers, business intelligence and stake holders) to analyze requirements, identify critical data needs and deliver timely solutions.
Digital Infrastructure Coordinator
Marco’s Pizza
12.2021 - 01.2024
- Coordinated cross functional implementation of endpoint and networking solutions across over 200 franchise locations by ensuring robust and reliable foundation for all digital services.
- Collaborated with vendors and internal teams to troubleshoot integration issues and validate system performance.
- Standardized deployment processes by documenting testing outcomes and developing consistent reporting.
- Supported rollout of new digital solutions, including AI based ordering systems, by identifying defects, tracking fixes, and validating usability.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Help Desk Specialist
Marco’s Pizza
02.2020 - 12.2021
- Respond to support requests via phone, email, chat, or an online ticketing system.
- Perform troubleshooting and diagnosis to pinpoint the cause of an issue with computer systems, hardware, and software.
- Provide guidance to users on troubleshooting steps or how to use new technology.
- Manage user accounts, including password resets and access permissions.
- Install and configure computer systems, software, and peripheral devices.
- Escalate complex problems to higher-level (Tier 2 or Tier 3) technical support teams when an issue cannot be resolved at the first level.
- Document all interactions and resolutions in a ticketing system to build a knowledge base for future issues.
- Provided first line point of contact for technical issues across workstations, networks, and software platforms.
- Communicated effectively with both technical and non technical users to resolve incidents quickly.
- Escalated issues to appropriate teams and tracked resolutions to ensure system reliability.
- Provided end-user system and equipment training.
Technical Support Specialist
Buckeye Broadband
01.2019 - 02.2020
- Troubleshot and resolved network, hardware, and software issues for residential and business customers, ensuring systems function optimally for employees or external customers.
- Documented solutions and escalations to support knowledge sharing and continuous improvement.
- Ensured timely resolution of customer issues while maintaining strong communication and service quality.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
Bachelor of Science - Information Technology
University of Toledo
Toledo, OH05.2022
Skills
- Proficient in SQL databases
- Proficient in data analysis using Excel
- Experienced in Python development
- ETL development
- Data warehousing proficiency
- API integration
- Real-time analytics
- Analytical report development
- Big data management solutions
- Analytical problem-solving
- Effective time management
- Strong work ethic
Timeline
SQL Data Services Analyst
Marco’s Pizza
12.2023 - 09.2025
Digital Infrastructure Coordinator
Marco’s Pizza
12.2021 - 01.2024
Help Desk Specialist
Marco’s Pizza
02.2020 - 12.2021
Technical Support Specialist
Buckeye Broadband
01.2019 - 02.2020
Bachelor of Science - Information Technology
University of Toledo
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