Evan M Moreno

Operations Manager

Pool Scouts/SPS Poolcare

Sugar Land, Texas

01.2023 - Current

Managed daily operations for pool service and maintenance teams.
Developed and implemented efficient scheduling for service appointments.
Trained staff on safety protocols and best practices in pool care.
Oversaw inventory management for pool maintenance supplies and equipment.
Coordinated communication between clients and service technicians.
Conducted quality control inspections on completed service tasks.
Streamlined operational processes to enhance team productivity.
Resolved customer inquiries and concerns regarding pool services efficiently.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Developed and implemented operational procedures to ensure quality standards are met.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Analyzed data from daily reports to identify trends in production performance metrics.
Maintained accurate inventory records to track stock levels and minimize costs.
Responded to information requests from superiors, providing specific documentation.
Improved morale and management communication by creating employee recognition and rewards practices.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Collaborated with team leaders on quality audits.
Analyzed and controlled materials, supplies and equipment operational expenses.
Created detailed reports on the performance of individual departments within operations.
Connected with clients and developed strategies to achieve sales and customer service goals.
Planned delivery routing, team workflows, and promotional initiatives.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Oversaw financial management, budget management, accounting and payroll activities.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Measured and reviewed performance via KPIs and metrics.
Developed key performance indicators to measure effectiveness of operational processes.
Coordinated cross-functional teams to ensure timely delivery of products and services.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Implemented successful business strategies to increase revenue and target new markets.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored progress by establishing plans, budgets and measuring results.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.

Summary

Overview

Work History

Operations Manager

Director of Operations

Field Manager

Director of Operations

Education

Associate of Arts -

High School Diploma -

Skills

Certification

Timeline

Operations Manager

Director of Operations

Field Manager

Director of Operations

Associate of Arts -

High School Diploma -

Similar Profiles

Sean RosenbergSean Rosenberg

Arisday LopezArisday Lopez

Dawn ClarkDawn Clark

JOSE PEREZJOSE PEREZ

DIANA GUERRERODIANA GUERRERO