Dynamic customer experience professional with a robust background in strategic financial planning, customer relations, and team leadership. Expertise in negotiating with financial institutions and optimizing funding processes to enhance operational efficiency. Committed to driving financial performance while ensuring exceptional client satisfaction in fast-paced, customer-centric environments. Proven track record of delivering results that elevate customer experiences and organizational success.
Work History
Finance Manager
3 Years
Wantagh Certified | 04.2023 - 04.2026
Negotiate competitive interest rates with financial institutions, consistently securing favorable financing terms that improve customer satisfaction and close rates.
Partner with management to strengthen online vehicle marketing strategies and enhance digital presence, contributing to increased lead generation and showroom traffic.
Oversee bank funding processes to ensure timely payment collection, maintaining a steady and efficient vehicle sales pipeline.
Serve as a trusted advisor to customers throughout the financing process, providing clear guidance on loan products, terms, and options to support confident decision making.
Maintain a high standard of professionalism and communication, building long-term customer relationships, generating repeat business and referrals.
Sales Associate
4 Years
NYOffLease | 03.2019 - 03.2023
Delivered in depth product knowledge to customers, enabling informed purchasing decisions and consistently meeting sales objectives.
Collaborated with management to improve website user experience and optimize advertising spend, expanding digital reach and customer engagement.
Executed financial transactions with precision while maintaining a high standard of customer service, resulting in consistently positive purchase experiences.
Sales Manager
4 Years 11 Months
Diamond Wireless | 04.2014 - 03.2019
Led a sales team to consistently meet or exceed monthly targets by cultivating a customer first culture and implementing proactive sales strategies.
Managed inventory control and return processing, maintaining accurate stock records and ensuring seamless customer transactions.
Oversaw daily financial operations including cash and credit handling, ensuring accuracy and security of all company revenues.
Led sales team to exceed quarterly targets through strategic planning and execution.
Sales Associate
2 Years 7 Months
Verizon Wireless | 08.2011 - 03.2014
Delivered thorough customer support by resolving device issues and educating customers on product features to enhance usability and satisfaction.
Promoted supplementary services and products, contributing to store sales goals and an elevated customer experience.
Sales Associate
2 Months
Repco Pro | 11.2010 - 01.2011
Conducted knowledgeable product demonstrations to support customer decision making and drive satisfaction.
Managed inventory and maintained an organized, visually appealing sales floor environment.
Sales Associate
5 Months
BDS Marketing | 09.2009 - 02.2010
Provided comprehensive customer support covering product inquiries, transactions, and detailed information on quotes, orders, warranties, and payment options.
Maintained sales floor operations and executed opening and closing procedures to ensure consistent store presentation and functionality.