EVANNA A. ALMONTE
Bay Shore,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with positive demeanor and proven skills in establishing rapport with clients and members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MEMBER SERVICES REPRESENTATIVE
GREAT SOUTH BAY YMCA
12.2022 - Current
- Transitioned from Group Leader to Member Services Representative
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responsibilities include greeting members kindly as they enter the facility, inform members of class schedules/pricing and locations of directors when needed
- Opened customer accounts and provided deposit and withdrawal receipts.
- Inform interested peoples of membership pricing and policies when It comes to use of the facility and payment
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of programs and services and creating welcoming, positive experiences.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Responded proactively and positively to rapid change.
GROUP LEADER
GREAT SOUTH BAY YMCA
10.2022 - 12.2022
- Worked in afterschool care with elementary level children
- I assist them in homework, productive activities and attending to their overall well-being
- Responsibilities include taking attendance, paperwork on snacks distributed and health records, preparing lesson plans for students every month and making sure
children are being productive and active. - Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Operated under licensing guidelines to protect health, safety and well-being of children.
BARISTA
BAY SHORE BEAN
01.2022 - 10.2022
- Worked behind the counter greeting customers, taking orders and preparing drinks and food, ringing up customers, restocking, and cleaning workspace
- Worked with the Clover System register and used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cleaned counters, machines, utensils, and seating areas daily.
DOUGHNUT DECORATOR/BARISTA/FRONT OF HOUSE
NORTH FORK DOUGHNUT COMPANY
08.2020 - 10.2021
- While working here I often talk to and assist customers while also working the back of the house making/creating/decorating the food, we served to them as well
- Communicated often with coworkers and coordinate properly the roles we need to take during shifts
- Started out working in the FOH (Front of House) and Barista around early February began working in the kitchen decorating and preparing doughnuts for the store
- Worked with Clover System register.
- Baked, decorated and displayed donuts per guidelines.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Kept workstation and area around workstation neat and clean.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
BRAND ASSOCIATE
OLD NAVY
10.2018 - 04.2019
- Worked at cash register, Folded, and reorganized clothes around store, assisted customers with payments and questions
- Also informed customers of sales and guided them with in the many departments in the store
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
Education
Bachelor of Science - Applied Psychology
STONY BROOK UNIVERSITY
Stony Brook, NY09.2024
Associate of Arts - Liberal Arts And Sciences
SUFFOLK COUNTY COMMUNITY COLLEGE
Selden, NY05.2021
High School Diploma -
BAY SHORE HIGH SCHOOL
Bay Shore, NY05.2019
Skills
- Customer Support
- Member Relations
- Database Maintenance
- Microsoft Word
- Microsoft PowerPoint
- Verbal and Written Communication
- Retail Sales Customer Service
- Sales Expertise
- POS Transactions and System Operations
- Restaurant Operation
- Hospitality Management
- Adaptive and Creative
Certification
- First Aid
- CPR Certified
Additional Information
STUDENT VOLUNTEER • 2016-2017 • GREAT SOUTH BAY YMCA
I was an active participant in the childhood programs at the YMCA. I worked often
with young children and helped take care of and communicate with them as well.
Worked with ages 6-8 helping them learn how to play basketball, communicate to
each other, and work together.
Timeline
MEMBER SERVICES REPRESENTATIVE
GREAT SOUTH BAY YMCA
12.2022 - Current
GROUP LEADER
GREAT SOUTH BAY YMCA
10.2022 - 12.2022
BARISTA
BAY SHORE BEAN
01.2022 - 10.2022
DOUGHNUT DECORATOR/BARISTA/FRONT OF HOUSE
NORTH FORK DOUGHNUT COMPANY
08.2020 - 10.2021
BRAND ASSOCIATE
OLD NAVY
10.2018 - 04.2019
Bachelor of Science - Applied Psychology
STONY BROOK UNIVERSITY
Associate of Arts - Liberal Arts And Sciences
SUFFOLK COUNTY COMMUNITY COLLEGE
High School Diploma -
BAY SHORE HIGH SCHOOL
- First Aid
- CPR Certified
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