Evanne Moore
Grasonville,MD
Summary
Dynamic Service Representative with Lincare, recognized for enhancing customer satisfaction through exceptional support and problem resolution. Leveraged strong organizational skills and comprehensive product knowledge to deliver tailored service solutions, ensuring quality control and effective complaint handling. Committed to maintaining high productivity and fostering positive customer relations.
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
24
24
years of professional experience
Education
Associate Of Business Administration - Business Administration
The Community College of Baltimore County
Catonsville, MDWork History
Service Representative
Lincare
07.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Assistant Kennel Manager
Dogtel Hotel
05.2014 - 04.2023
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Managed scheduling, billing and payroll for staff of Number kennel assistants.
- Cared for animals for up to Number nights during owner absences.
- Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste and costs.
- Streamlined feeding procedures, resulting in timely and accurate meal distribution to all animals.
- Developed strong relationships with clients, leading to repeat business and referrals for the kennel.
Warehouse Supervisor
Ocean Downs Casino And Racetrack
06.2001 - 02.2014
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Customer relationship management
- Calendar management
- Service recommendations
- Service reporting
- Technical support
- Customer service
- Product and service solutions
- Quality control
- Problem resolution
Timeline
Service Representative
Lincare
07.2023 - Current
Assistant Kennel Manager
Dogtel Hotel
05.2014 - 04.2023
Warehouse Supervisor
Ocean Downs Casino And Racetrack
06.2001 - 02.2014
Associate Of Business Administration - Business Administration
The Community College of Baltimore County
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