Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evan Overby

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Mail Carrier

United States Post Office
08.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Sales Associate

Sheikh Shoes
09.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Hostess and Server

Red Robin
08.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Quality Control Inspector

Harris Woolf California Almonds
08.2018 - 01.2019
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Followed safety protocols while handling hazardous materials.
  • Sampled products to verify compliance with standards

Cashier

McDonald's
05.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Hostess

Harris Ranch Inn & Restaurant
08.2017 - 11.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

Chef's Apprentice Certificate - Culinary

West Hills Community College
Lemoore, CA
10.2023

High School Diploma -

Cambridge High School
Coalinga, CA
06.2018

Skills

  • Crisis Communication
  • Inspecting Goods
  • Parcel Delivery
  • Beverage Preparation
  • Plates Presentation
  • Hospitality Service Expertise
  • Verbal Communication
  • Stocking and Replenishing
  • Merchandise Display
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Excellent People Skills
  • Dining Area Maintenance

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Sheikh Shoes
09.2021 - 02.2022

Mail Carrier

United States Post Office
08.2021 - Current

Hostess and Server

Red Robin
08.2019 - 03.2020

Quality Control Inspector

Harris Woolf California Almonds
08.2018 - 01.2019

Cashier

McDonald's
05.2018 - 08.2018

Hostess

Harris Ranch Inn & Restaurant
08.2017 - 11.2017

Chef's Apprentice Certificate - Culinary

West Hills Community College

High School Diploma -

Cambridge High School

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