Evan Patrick Winn
College Station,TX
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. In-depth knowledge of Operations, inventory and Sales. People- and service-oriented with positive attitude and remarkable work ethic.
Overview
4
4
years of professional experience
Work History
Operations Key Holder
Kendra Scott
09.2022 - Current
- Oversaw store metrics such as sales per transaction, Units per transactions, and Conversion (traffic/transactions)
- Performed quality control and monitored production efforts.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory team to achieve optimal productivity and inventory control.
Sales Associate
Faherty Brand
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Was the top salesman in the store for the three months I was there.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
Team Member
Target
08.2021 - 05.2022
- Answered questions about store policies and addressed customer concerns.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions and assisted customers in selection and checkout.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Team Member
Target
01.2021 - 08.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Host
Chuy’s
01.2019 - 08.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Arts - Psychology
Blinn College
Bryan, TXBachelor of Arts - Psychology
Texas A&M University
College Station, TX05.2025
High School Diploma -
Anderson High School
Austin, TX05.2021
Skills
- Resource Management
- Train Employees
- Resource Allocation
- Safety Enforcement
- Cash Handling
- Order Supplies
- Customer Service
- Task Delegation
- Sales Quotas
- Employee Oversight
- Sales Coaching
- Manage Inventory
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Key Holder
Kendra Scott
09.2022 - Current
Sales Associate
Faherty Brand
05.2022 - 08.2022
Team Member
Target
08.2021 - 05.2022
Team Member
Target
01.2021 - 08.2021
Host
Chuy’s
01.2019 - 08.2019
Associate of Arts - Psychology
Blinn College
Bachelor of Arts - Psychology
Texas A&M University
High School Diploma -
Anderson High School
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