Heather Babler

• Manage self-directed business utilizing sales, marketing, and customer relations skills to gain strong customer base
• Provide support, coaching, and ongoing training for team members
• Organize and facilitate book fairs at five preschool and elementary schools annually
• Hold two fundraisers annually raising funds to purchase therapeutic supplies
• Consult with customers to assess requirements, offer product recommendations and resolve technical issues after sales
• Employ variety of sales practices to accommodate each customer's individual needs and overcome objections

• Keep students on-task with proactive behavior modification and positive reinforcement strategies
• Utilize technology to enhance student education and grasp of materials
• Foster safe, positive and supportive learning environment
• Implement teacher lesson plans, assign student class work and homework, and maintain classroom control and discipline

• Facilitated support groups for youth ages 3-18 after experiencing a death utilizing Trauma Informed Care Principles and Dougy Center Model
• Identified psychological, emotional or behavioral issues of clients served, and strategized with staff to implement a care plan
• Worked with educational systems to provide services to students and families
• Operated as lead recruitment, screening, and training director for over 60 volunteers in the 7 years employed
• Participated in crisis intervention for youth at local high schools
• Conducted client intake assessments and screening, determined client needs and coordinated community resources
• Provided leadership, corrective feedback, support, and on-going training and mentorship for staff
• Worked collaboratively with staff to problem-solve programmatic issues and client behavioral challenges
• Created and conducted a streamlined system for volunteer evaluations, and on-going training and education for volunteers
• Ensured mandated reporting practices, high level client confidentiality rules, and HIPPA and privacy guidelines were followed
• Conducted monthly community trainings on the subjects of grief, loss, child development, family communication, and crisis intervention
• Wrote content for newsletters, social media pages, website and informational packets in children's grief support and youth mental health
• Met with community members of diverse backgrounds in a variety of settings that helped promote the importance of children's grief care, youth mental health and post-vention following a suicide death
• Presented Cork's Place in schools, hospitals, clinics and public service organizations to help obtain referrals, cultivate relationships and aid in understanding the importance of youth grief support

• Objectively investigated assigned dependency cases issued by the Benton-Franklin Juvenile Justice Center CASA Department
• Interviewed family members, school personnel, and service providers related to assigned cases
• Conducted outreach to community partners to identify ways to address social, emotional and behavioral needs
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
• Received on-going training in trauma, neglect, and abuse
• Monitored services to be completed by involved members of case and track progress of case
• Documented case details, submitted updates, contributed to court proceedings, and made recommendations to the Benton Franklin Court in the best interest of the child for services and placements of dependencies
• Attended interagency meetings and worked collaboratively with social worker(s), and service providers to create community partnerships for the children's best interests

Acted as a collaborative member of the Twiga Foundation staff by aiding and completing all tasks assigned in reference to child development, family relationships, work and family life balance. Aided in the development and subsequent publication of a comprehensive handbook for flexibility practices in the public sector workforce.

Provided follow-up support and resources for new parents to promote successful, enriching, and quality parenting practices. Maintained all family and birthing records in a confidential filing system. Create educational and promotional flyers for topics such as free community resources, car seat safety, and new parent guidelines.

Recruited, trained, and supervised 25 young adults within Latah County to serve as leadership and substance abuse prevention advocates through the Youth Ambassador Program. Aided in the development, goal setting, fundraising, facilitation, and evaluation of educational and community events of the Youth Ambassador Program.