Friendly, courteous, and high-energy job seeker focused on promoting customer satisfaction through exceptional service, offering in-depth knowledge of the hospitality industry, fosters positive relationships with guests to promote customer satisfaction and loyalty. Respect to all clients
Overview
8
8
years of professional experience
Work History
Residential Aide
African American Planning Commission
01.2024 - Current
Assisted residents with daily living activities, promoting independence and comfort.
Developed rapport with residents, fostering a supportive and trusting environment.
Implemented individualized care plans, adapting to resident needs and preferences.
Monitored resident health and behavior, reporting changes to the healthcare team.
Coordinated recreational activities, enhancing residents' social engagement and well-being.
Maintained cleanliness and organization of living areas, ensuring a safe environment for residents.
Trained new aides on procedures and best practices, promoting consistent service delivery.
Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
Driver
Uber/Lyft
01.2020 - 09.2023
Operated delivery vehicles efficiently, ensuring timely transportation of goods to designated locations.
Conducted routine vehicle inspections to maintain safety and compliance with regulations.
Navigated complex routes utilizing GPS technology to optimize delivery times and reduce fuel consumption.
Assisted in loading and unloading cargo, ensuring proper handling and storage procedures were followed.
Communicated effectively with dispatchers to coordinate schedules and address any logistical challenges.
Monitored inventory levels during deliveries, reporting discrepancies to management for resolution.
Implemented safe driving practices that contributed to a reduction in incidents and enhanced road safety awareness.
Cashier
Lifethyme Natural Market
09.2017 - 01.2019
Ensure customers have a friendly and efficient check out process
Interact with a high- volume of customers in a fast paced environment ensuring that all grocery needs were met
Operate a cash register to accurately process customers' grocery orders
Handle multiple forms of payment including cash, credit, check, or store accounts
Ensure item code and pricing is correct
Issue change, receipts, and refunds
Count money to ensure appropriate transactions were completed
Maintain an organized work place environment
Provided next-shift cashier with information on the cash till’s balance
Ascertained that change is available at the beginning of each shift
Cleaned, maintained and sanitized the cash counter on a constant basis
Education
AA degree - Business Management
Bronx Community College
Bronx, NY
Job Readiness Workshop Certificate - undefined
Services for the UnderServices Inc.
New York, NY
10.2019
Skills
Microsoft Office (Word, Excel and PowerPoint)
Email and Internet
Social Media Sites (Facebook, Instagram, Tweeter)
Patient care
Safety awareness
Professional boundaries
Emotional support
Transportation assistance
Meal preparation
Activity planning
Motivational techniques
Adaptive equipment use
Social interaction
Evidence-based practices
Client relationship management
Patient transportation
Meal planning
Nutrition
Accomplishments
United States Army Vetran
HIGHLIGHTS QUALIFICATION
Comfortable standing for long time period
Highly skilled in greeting and guiding guests
Ability to work in a fast-paced environment
Skilled in communication with both customers and staff