Summary
Overview
Work History
Education
Skills
Warehouse Management Systems
Timeline
Generic

EVANS BOATENG

Olive Branch,MS

Summary

Calm Warehouse Supervisor with over 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Personable and dedicated Customer Service Representative with extensive experience in warehouse industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Methodical Warehouse Supervisor accomplished in overseeing warehouse operations and delivering empowering team leadership. Advanced knowledge of shipping and receiving operations, purchasing management and workplace safety. Record of success in logistics and inventory control. Organized Warehouse Supervisor brings 5 years of inventory and production management prowess illustrated through superior performance in warehouse roles. Ready to apply advanced knowledge of production methods, shipping logistics and inventory audits to maximize warehouse performance. Excellent trainer and mentor with great eye for detail and potential process improvements. Successful Warehouse Manager offering strong background in supervising and mentoring 22 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.

Overview

19
19
years of professional experience

Work History

Warehouse Operations Supervisor (Inventory)

Milwaukee Tool(Contractor, Prestigious Placement)
Olive Branch, MS
10.2023 - Current
  • Ensured warehouse operations ran smoothly and efficiently by managing staff, overseeing inventory control procedures, and coordinating shipping and receiving activities.
  • Monitored daily workflow to ensure timely completion of orders and maintained accurate records of all transactions.
  • Developed strategies for improving productivity, cost-effectiveness, and customer service levels in the warehouse.
  • Identified opportunities for process improvement and implemented changes to optimize operational performance.
  • Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, resolving issues and administering corrective action when needed.
  • Maintained an organized system for tracking inventory levels across multiple locations while ensuring accuracy of stock counts.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Trained staff on material handling processes to reduce shipping times.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Presented and explained work orders to team.
  • Completed or assisted with difficult or skilled tasks.
  • Inspected equipment for wear, specifications adherence and issues.
  • Examined freight to determine loading sequences.
  • Prepared and led staff training and instruction.

Warehouse Operations Supervisor

QuidelOrtho
Memphis, TN
06.2021 - 09.2023
  • Trained new team members on proper and safe use of tools and equipment
  • Resolved conflicts between team members and addressed complaints or grievances
  • Scheduled shifts and shift changes to accommodate workload and customer needs
  • Assigned tasks to team members to complete within designated time frames
  • Enforced team adherence to safety regulations and protocols
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
  • Met or exceeded production goals and objectives by following strict procedures
  • Monitored progress of tasks to provide feedback for improvement
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules
  • Maintained accurate records of team attendance and documented disciplinary actions
  • Monitored production levels and implemented measures to increase output.
  • Monitored daily workflow to ensure timely completion of orders and maintained accurate records of all transactions.
  • Developed strategies for improving productivity, cost-effectiveness, and customer service levels in the warehouse.
  • Analyzed data from different sources to identify areas where improvements can be made in terms of cost savings or efficiency gains.
  • Tracked employee attendance records and managed payroll processing for all warehouse personnel.
  • Conducted regular safety inspections throughout the premises to ensure compliance with OSHA standards.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

Operations Supervisor

Kuehne + Nagel, Inc
Memphis, TN
04.2019 - 11.2021
  • Trained, mentored and motivated employees to maximize team productivity
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Reduced process lags and trained team members on best practices and protocols
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis
  • Aligned operational boundaries between processes and production demands
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce
  • Streamlined operational efficiencies by coordinating staff development and succession planning
  • Participated in organizational transformation and implementation activities to monitor corporate restructures
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Directed employees on how to use equipment properly and safely.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained, mentored and motivated employees to maximize team productivity.

Operations Lead/Customer Service Representative

Kuehne + Nagel, Inc
04.2017 - 07.2019
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues
  • Trained new employees on company customer service policies and service level standards
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools
  • Met and exceeded performance goals to support long-term company growth and market dominance
  • Implemented company processes to effectively resolve customer service issues
  • Responded to customer concerns and implemented changes to accounts to resolve issues
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
  • Resolved complex customer issues by identifying source of customer's issue providing resolution
  • Assisted with recruiting and hiring perspective candidates
  • Escalated issues to correct individuals when typical procedures did not achieve resolution
  • Attended job training to sharpen skills and keep informed of new products
  • Assisted customers with product adoption and utilization to promote customer success.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.

English Language Instructor

Ghana Education Service
06.2006 - 10.2011
  • Used varied instructional resources and tools to strengthen English language skills
  • Worked one-on-one with struggling students to shore up learning in specific skills and concepts
  • Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning
  • Maintained strict classroom behavior management to provide positive, conducive environment for learning
  • Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population
  • Administered timed reading, writing, speaking and comprehension exams to students
  • Consulted with students to identify reasons for poor performance, gain understanding of personal struggles outside classroom, and devise plans for remediation
  • Created age and interest appropriate reading lists to expand students' vocabulary and comprehension skills
  • Devised compelling lesson content for age-appropriate literature that met various learning styles and capture imaginations of students
  • Led self-guided exercises to improve students understanding of sound and symbol relations, spelling, punctuation, style and work pronunciation practices
  • Met with parents and administration to advocate for student needs
  • Created evaluation vehicles to test student learning across several levels of understanding and comprehension, taking care to develop multiple opportunities for success within each vehicle
  • Implemented structured writers' workshop to teach composition and writing techniques to help students developed skills for college prep work
  • Coordinated with other Special Education teachers, other faculty members and parents to develop and update IEPs for gifted/talented and special needs students.

Shipping Warehouse Supervisor

Sam Bennett Logistics
04.2005 - 09.2010
  • Supervised employees in receipt and storage of company products
  • Used daily production sheets or work tickets to accurately record quantity of units handled and moved
  • Consulted item numbers and storage locations to stock warehouse quickly and efficiently
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
  • Promoted safe working conditions by monitoring safety procedures and equipment
  • Checked paperwork and freight condition to determine optimal loading and unloading sequences
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads
  • Checked material specifications against information contained in work orders
  • Examined freight to determine loading sequences
  • Informed upper management or department heads of items loaded or problems encountered
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 95% by monitoring zone separation
  • Negotiated with 12 freight companies, which resulted in new contracts that reduced overall shipping costs by 92% annually
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Bachelor of Arts - English And Philosophy

University of Cape Coast

Skills

  • Report generation
  • Credit card payment processing
  • Store maintenance
  • Report creation
  • High-energy attitude
  • Customer relations
  • Fleet dispatching
  • Schedule mastery
  • Adaptive team player
  • Route management
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Freight operations
  • Office equipment proficiency
  • Project management abilities
  • Quality assurance controls
  • Customer Care
  • Cold Chain
  • Operational Efficiency and Safety
  • Detailed Instruction
  • Personnel Counseling
  • Environmental Concerns
  • OSHA Standards
  • Safety Standards
  • Process optimization
  • Courteous demeanor
  • Product organization
  • Senior leadership support
  • System implementation
  • Microsoft Office expertise
  • Technologically savvy
  • Promotional support
  • Clerical support
  • Quality control
  • Data evaluation
  • Conflict mediation
  • Budget Controls
  • Order Picking and Processing
  • Workflow Schedules
  • Operations Management
  • Delegating Work
  • Customer Experience
  • Hiring and Training
  • Verbal and Written Communication
  • Forklift Operation
  • Leadership
  • Mentoring
  • Floor Space Maximization
  • Logistics Management
  • Safety Oversight
  • Storage Management
  • Workflow Coordination
  • Inventory Management
  • Staff Management
  • Loading and Unloading
  • Employee Scheduling
  • Safety Monitoring
  • Inventory and Stocking
  • Operations Planning

Warehouse Management Systems

  • Manhattan
  • Scale
  • Hight Jump
  • Korber
  • Power BI

Timeline

Warehouse Operations Supervisor (Inventory)

Milwaukee Tool(Contractor, Prestigious Placement)
10.2023 - Current

Warehouse Operations Supervisor

QuidelOrtho
06.2021 - 09.2023

Operations Supervisor

Kuehne + Nagel, Inc
04.2019 - 11.2021

Operations Lead/Customer Service Representative

Kuehne + Nagel, Inc
04.2017 - 07.2019

English Language Instructor

Ghana Education Service
06.2006 - 10.2011

Shipping Warehouse Supervisor

Sam Bennett Logistics
04.2005 - 09.2010

Bachelor of Arts - English And Philosophy

University of Cape Coast

Similar Profiles

CREATE PROFILE
EVANS BOATENG