Evans Bortier
Accra ,Ghana
Summary
Dynamic professional with a proven track record at Mount Sinai, adept in volunteer coordination and interpersonal communication. Excelled in fostering collaboration, boosting volunteer morale, and enhancing team productivity. Achieved significant improvements in community outreach initiatives by leveraging exceptional organizational and leadership skills.
Overview
33
33
years of professional experience
Work History
Volunteer Coordinator
Mount Sinai
01.2021 - 02.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
Supervisor
Legal Outreach
03.2015 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Lead Crew Member
FedEx
04.1996 - 02.2011
- Enhanced customer satisfaction with prompt and courteous service, addressing concerns proactively.
- Managed daily operations efficiently while adhering to tight deadlines and budget constraints.
- Reviewed crew performance regularly, providing constructive feedback for continuous improvement.
- Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
- Optimized inventory management by tracking supplies usage and anticipating replenishment needs accurately.
- Coordinated shift schedules for optimal staffing levels, balancing workload distribution among crew members effectively.
- Assisted in recruitment efforts by identifying potential candidates and conducting interviews for open positions within the crew.
- Developed clear communication channels within the crew, enabling effective information sharing and collaboration.
- Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
Sales Assistant
Ravico Destillery Ltd
05.1991 - 08.1993
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Master Of Criminal Justice - BA in Criminal Justice
Rutgers University
New Brunswick, NJ06.2004
Associate In Criminal Justice - Criminal Justice
Essex County College
Newark, NJ06.1998
Skills
- Volunteer coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone etiquette
Timeline
Volunteer Coordinator
Mount Sinai
01.2021 - 02.2024
Supervisor
Legal Outreach
03.2015 - 01.2021
Lead Crew Member
FedEx
04.1996 - 02.2011
Sales Assistant
Ravico Destillery Ltd
05.1991 - 08.1993
Master Of Criminal Justice - BA in Criminal Justice
Rutgers University
Associate In Criminal Justice - Criminal Justice
Essex County College
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