Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

Evans Kagame

Tolleson

Summary

Dedicated and reliable professional eager to tackle challenges in a dynamic role, leveraging strong problem-solving abilities and effective task prioritization to contribute to team success. Proven skills in prioritization and time management ensure efficient delivery of high-quality results. Committed to supporting team objectives and driving collective success through collaboration, accountability, and a proactive approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Shalom Heritage Home
07.2025 - Current
  • Evaluated environmental factors impacting client behavior, recommending modifications for improved therapy effectiveness.
  • Developed training materials for staff development workshops, promoting best practices in behavioral therapy techniques.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Learned specialized behavior approaches to implement behavioral strategies.

Behavioral Health Technician

Care and Dignity Services
01.2024 - 06.2025
  • Implemented individualized behavior intervention plans for clients, enhancing engagement and learning outcomes.
  • Conducted assessments to monitor client progress, ensuring data accuracy and timely adjustments to strategies.
  • Collaborated with multidisciplinary teams to develop and refine therapeutic techniques tailored to client needs.
  • Trained and mentored junior technicians in behavioral strategies, fostering a culture of continuous improvement.
  • Facilitated communication between clients, families, and healthcare professionals to support holistic care approaches.
  • Maintained detailed documentation of sessions and interventions, adhering to regulatory compliance standards.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Supported client using principles of applied behavior analysis.

Caretaker

Serentity Group Home
04.2022 - 12.2022
  • Provided individualized care to residents, ensuring comfort and safety.
  • Assisted in daily living activities, fostering independence among residents.
  • Maintained cleanliness and organization of living spaces to enhance resident well-being.
  • Collaborated with healthcare professionals to implement care plans effectively.
  • Monitored resident behavior and reported changes to ensure timely interventions.
  • Developed engaging activities that promoted social interaction among residents.
  • Trained new staff members, ensuring high standard of care across team.
  • Organized transportation for residents to appointments, improving access to essential services.

Behavioral Health Technician

Arletha's Home of Love
01.2022 - 11.2022
  • Assisted patients in daily activities to promote independence and enhance overall well-being.
  • Monitored patient behavior and reported changes to healthcare team for timely interventions.
  • Implemented treatment plans under supervision, ensuring adherence to established protocols.
  • Collaborated with multidisciplinary teams to support patient care and treatment goals.
  • Assisted pediatric patients with daily activities to promote independence, safety, and overall well-being.
  • Monitored pediatric patient behavior and reported changes to the healthcare team for timely interventions.
  • Implemented treatment plans under supervision, ensuring adherence to established pediatric care protocols.
  • Collaborated with multidisciplinary teams (nurses, therapists, social workers) to support child-focused patient care and treatment goals.
  • Assisted with developing individualized care plans and progress notes to reflect child-specific needs.
  • Maintained meticulous documentation of care activities, observations, and interventions in patient records.
  • Ensured a child-friendly environment, including safety checks and equipment readiness for daily activities.
  • Adhered to infection control and privacy regulations, safeguarding patient confidentiality at all times.
  • Administered routine tasks under supervision, escalating concerns promptly to licensed professionals when needed.
  • Demonstrated strong communication, empathy, and de-escalation skills in interactions with children and families.
  • Participated in continuous quality improvement initiatives by providing feedback on care processes and family experiences.

Behavioral Health Technician - Volunteer

Tripple P Behavioral Health
05.2021 - 12.2021
  • Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles.
  • Supervised handling of patients' belongings, including documenting and collecting items at admission, managing storage, and returning each at discharge.
  • Monitored patient conditions with hourly walking rounds.
  • Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms.
  • Collected information about patients' current physical conditions, including evaluating blood pressure and temperature.
  • Helped medical and mental health team members treat and rehabilitate patients.
  • Promoted client wellness and independence with close support and proactive skill building.

Outreach Coordinator - Intern

IOB Wellness Center
01.2021 - 04.2021

Outreach Coordinator - Intern IOB Wellness Center | Phoenix, AZ, United States January 2021 - April 2021

  • Keep schedules organized and balanced with meetings, appointments, and travel.
  • Met with potential clients to assess prospective partnerships.
  • Minimized disruptions by personally handling basic phone and email correspondence.
  • Maintained team efficiency with well-stocked and organized office supplies.
  • Prepared professional printings of business documents such as referral paperwork.
  • Supported meetings by preparing spaces and materials and taking detailed notes.
  • Assisted with frequent staff travel by coordinating transportation.
  • Developed solid relationships with staff, customers, and other stakeholders.
  • Coordinated and scheduled outreach activities, including community events and information sessions.
  • Created and managed outreach calendars to ensure timely follow-ups and deadlines.
  • Drafted and edited outreach communications (emails, letters, flyers) to align with brand standards.
  • Tracked outreach metrics (contacts made, leads generated, partnerships established) to inform strategy.
  • Assisted in the onboarding process for new partners, including orientation materials and welcome communications.
  • Researched local organizations and potential partner opportunities to expand program reach.
  • Managed CRM data entry, updating contact records, activity logs, and follow-up tasks.
  • Supported budgeting and procurement for outreach events, including vendor liaison and cost tracking.
  • Prepared meeting agendas, minute-taking templates, and action item follow-up.
  • Ensured compliance with organizational policies and privacy standards in all communications.
  • Demonstrated strong interpersonal skills to collaborate with cross-functional teams.
  • Resolved basic client inquiries and redirected complex questions to appropriate staff.
  • Used social media and digital channels under supervision to promote outreach events.

Education

High School Diploma -

Hyde School
Bath, ME
05.2016

Associate of Science - Computer And Information Sciences

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
12-2025

Skills

  • Data entry
  • Customer service
  • Business operations support
  • Schedule maintenance
  • Strong communication
  • Multi-line telephone system operation
  • Correspondence writing
  • Task prioritization
  • De-escalation strategies
  • Documentation skills
  • Crisis handling
  • Group facilitation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.

Certification

CPR first Aid

Article 9

Prevention and support

Abuse and neglect

LANGUAGES

Full Professional Proficiency in English and Kinyarwanda
Native Proficiency in Kinyarwanda

Timeline

Behavioral Health Technician

Shalom Heritage Home
07.2025 - Current

Behavioral Health Technician

Care and Dignity Services
01.2024 - 06.2025

Caretaker

Serentity Group Home
04.2022 - 12.2022

Behavioral Health Technician

Arletha's Home of Love
01.2022 - 11.2022

Behavioral Health Technician - Volunteer

Tripple P Behavioral Health
05.2021 - 12.2021

Outreach Coordinator - Intern

IOB Wellness Center
01.2021 - 04.2021

High School Diploma -

Hyde School

Associate of Science - Computer And Information Sciences

Maricopa Community Colleges, Phoenix College
Evans Kagame