KAYLE EVANS
Mt. Dora,FL
Summary
Proactive with proven track record of delivering exceptional customer support and financial guidance. Forward-thinking in addressing client needs and ensuring optimal satisfaction through articulate communication skills. Assertive in resolving financial discrepancies and providing comprehensive solutions. Ambitious and results-driven, continually striving to exceed performance targets and stand out in competitive environment.
Overview
10
10
years of professional experience
Work History
Customer Financial Services Representative
Advance Financial 247
Nashville, TN
06.2024 - 02.2025
- Performed a detailed analysis of loan applications and credit reports to determine eligibility for financing options.
- Managed loan servicing activities, including payment processing, and customer service inquiries.
- Operated cash register equipment efficiently while maintaining accuracy in money-handling practices.
- Adeptly handled cash transactions, ensuring accuracy in record-keeping and money-handling procedures.
- Prepared accurate financial records at the end of each shift, and ensured accuracy in all transactions involving money handling.
- Followed strict security protocols while handling money.
- Ensured compliance with local, state, and federal laws related to handling money.
- Adept at handling large sums of money with accuracy and efficiency.
- Performed cash handling duties, including counting money, making change, and balancing registers accurately at the end of the shift.
- Performed cash-handling duties, including counting money, making deposits.
EMERGENCY ROOM REGISTRAR
Skyline Medical Center HCA
06.2023 - 05.2024
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients
- Streamlined registration processes for improved efficiency and reduced wait times
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information, and collect copays if necessary.
- Acted as a liaison between physicians, nurses, case managers, social workers and other healthcare professionals to ensure seamless coordination of care
- Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner
- Followed all company policies and procedures to deliver quality work
TECH SPECIALIST
T-Mobile
01.2019 - 01.2023
- Listened and responded to customer requests and forwarded necessary information to superiors
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Resolved technical issues over the phone with customers daily
FACILITIES COORDINATOR - INTERNSHIP
T-Mobile
02.2018 - 01.2019
- Communicated with general managers and facility teams regarding upcoming repairs and projects
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment
- Directed vendors, facilities staff and service providers as required to create efficient and non disruptive work environment
- Served as point of contact for internal and external customers seeking support and information
- Managed minor appliance issues and scheduled repairs
- Pushed contractors and vendors to complete projects within specified timelines
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling
CUSTOMER SERVICE REPRESENTATIVE
T-Mobile
12.2014 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Managed quality by working closely with staff to maintain adherence with project requirements
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies
- Prepared and distributed team-based communications to foster collaboration and enhanced team morale
Education
HIGH SCHOOL DIPLOMA -
St. Paul's Methodist College
COSMETOLOGY -
Remington College
Skills
- Upbeat and positive personality
- Facility Support
- Customer Account Management
- Customer service and assistance
- Administrative and Office Support
- Proficiency in Microsoft Office and G Suite
- Critical thinking
- Goal-oriented
- Documentation
- Time management
- Attention to detail
- Multitasking abilities
- Problem-solving abilities
- Coaching and mentoring
- Analytical thinking
- Project management
- Records management
- Professional demeanor
- Technical analysis
Timeline
Customer Financial Services Representative
Advance Financial 247
06.2024 - 02.2025
EMERGENCY ROOM REGISTRAR
Skyline Medical Center HCA
06.2023 - 05.2024
TECH SPECIALIST
T-Mobile
01.2019 - 01.2023
FACILITIES COORDINATOR - INTERNSHIP
T-Mobile
02.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
T-Mobile
12.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
St. Paul's Methodist College
COSMETOLOGY -
Remington College
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