Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evans Vasquez

Los Angeles,CA

Summary

Seasoned Manager's Assistant with strong background in supporting high-level executives. Proven ability to manage multiple tasks, handle scheduling and correspondence efficiently, and contribute to successful project execution. Demonstrates exceptional organizational skills, problem-solving abilities, and knack for building productive relationships with both clients and team members. Previous work has resulted in improved office efficiency and streamlined operational processes. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Resourceful Manager's Assistant known for high productivity and efficiency in task completion. Possess specialized skills in administrative support, project coordination, and workflow management. Excel at communication, problem-solving, and time management, ensuring seamless operations and support for executive teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Applebee's Grill + Bar
Montebello, CA
09.2017 - Current
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Researched industry trends to inform decision making processes within the organization.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Utilized computer applications such as Microsoft Office Suite proficiently.
  • Ensured compliance with company policies regarding confidentiality of sensitive information.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Tracked employee vacation time off requests using specialized software programs.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Assistant Manager

IHOP
Moreno Valley, CA
01.1999 - 12.2020
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Mission High School
San Francisco, CA
06-1998

Skills

  • Employee Relations
  • Expense Tracking
  • Supply Restocking
  • Customer Relations
  • Schedule oversight
  • Employee communication
  • Call handling
  • Maintaining confidentiality
  • Training Coordination

Certification

  • Food Protection Manager Certification - ServSafe/National Restaurant Association.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Professional Bartender's Certificate – ABC Bartending Schools.
  • Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.

Timeline

Manager's Assistant

Applebee's Grill + Bar
09.2017 - Current

Assistant Manager

IHOP
01.1999 - 12.2020

High School Diploma -

Mission High School

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Evans Vasquez