Evans Winchester
Walnut,CA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Waiter
Music Box
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Checked guests' identification before serving alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Gym Assistant
SY Culb
- Oversaw maintenance and operation of fitness equipment equipment, maintaining safety, cleanliness and operational efficiency.
- Delivered information and details of interest about facility to visitors.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Built and established positive relationships with patrons, team members and supervisors.
Sales Representative
APSIC
01.2022 - 01.2023
- Sale food container
- Sales
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and implemented sales strategies to increase profits.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained and mentored new sales representatives.
Car Salesman
New Pbb Auto
01.2018 - 01.2020
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Computer Repair Technician
BSI Computer
01.2016 - 01.2018
- A lot - Los angles
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Refurbished used computers and technological equipment, saving companies money.
Warehouse Worker
Xxx
01.2012 - 01.2016
- Have a lot restaurant i do before, just do a couple month
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped train new employees in safe practices and warehouse procedures.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Managed warehouse operations and verified proper shipment procedures.
Food Runner
Chubby Cattle
04.2023 - 05.2023
- Organized and replenished supplies at food stations to optimize team performance.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Cultivated warm relationships with regular customers.
- Greeted customers and provided outstanding customer service.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided menus upon arrival to dining room.
Water Purifier
Catfish
- Trained new meter readers to apply best practices and comply with safety procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Uber Partner
Uber
- Drove VIPs to corporate events and meetings.
- Developed deep knowledge of local routes and area destinations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Accepted and processed fares.
- Responded with ease to sudden changes in routes and schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Observed passengers during the journey and reported any suspicious behavior.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
- Pointed out landmarks and other points of interest to passengers.
Education
High school diploma -
Alhambra High School
2013
Skills
- Station Preparation
- Identification Options
- Side Dish Preparation
- Dining Room Cleaning and Upkeep
- Order Accuracy
- Service Prioritization
- Total Sales Reconciliation
- CRM Software
- Verbal and Written Communication
- Consultative Selling
- Cross-Cultural Sales
- Shipping and Receiving Oversight
- HR and Payroll
- Effective Retail Sales Manager
- Employee Scheduling
- Leadership
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Japanese
Elementary
Timeline
Food Runner
Chubby Cattle
04.2023 - 05.2023
Sales Representative
APSIC
01.2022 - 01.2023
Car Salesman
New Pbb Auto
01.2018 - 01.2020
Computer Repair Technician
BSI Computer
01.2016 - 01.2018
Warehouse Worker
Xxx
01.2012 - 01.2016
Waiter
Music Box
Gym Assistant
SY Culb
Water Purifier
Catfish
Uber Partner
Uber
High school diploma -
Alhambra High School
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