Evanthea O'Neill

Answered incoming calls promptly and professionally while providing assistance as requested.

Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.

Consistently met daily, weekly, monthly call quotas set forth by management team.

Identified potential customers through cold calling and database research.

Initiated outbound calls to prospective clients using scripts.

Resolved customer complaints promptly and professionally while documenting details in CRM system.

Identified opportunities for upselling additional products or services based on customer needs.

Provided product information, answered questions, and offered solutions to customer inquiries.

Provided service in a fine dining establishment, frequently in high pressure, time sensitive situations. Handled any customer complaints speedily and made sure the issue was completely resolved.

Greeted guests at the door and made sure they were assisted quickly.

Took care of reservation scheduling based on restaurant capacity and staff availability.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Excelled in exceeding daily credit card application goals.

Achieved high sales percentage with consultative, value-focused customer service approach.