Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EVARELY PEREZ

Kaufman,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Gavson Inc
Dallas, TX
11.2016 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Set up and activated customer accounts.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.
  • Participated in physical inventory counts to keep information accurate and current.
  • Maintained accurate and up-to-date inventory records.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.

Sales Associate

Taxco Produce
Dallas, TX
07.2015 - 11.2016
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.

Receiving Clerk

Nogales Produce
Dallas, TX
10.2014 - 11.2015
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.

Crew Member

McDonald's
Garland, TX
11.2011 - 01.2013
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Wiped down tables and equipment, swept and refilled stock.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained safe food handling practices to prevent germ spread.

Education

High School Diploma -

North Garland High School
Garland, TX
06-2011

Some College (No Degree) - Medical Assisting

PCI Health Training Center
Dallas, TX

Skills

  • Data Collection
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Microsoft Excel
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Computer Proficiency
  • High-Energy Attitude
  • Product Education
  • Payment Processing

Languages

Spanish
Professional

Timeline

Customer Service Representative

Gavson Inc
11.2016 - Current

Sales Associate

Taxco Produce
07.2015 - 11.2016

Receiving Clerk

Nogales Produce
10.2014 - 11.2015

Crew Member

McDonald's
11.2011 - 01.2013

High School Diploma -

North Garland High School

Some College (No Degree) - Medical Assisting

PCI Health Training Center

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EVARELY PEREZ