Eva Sofia Draughn
Bartender / Accountant / Personal Trainer
Land O' Lakes,FL
Summary
Exceptional leadership/customer service skills and a demonstrated ability to increase repeat business. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests . Excels at multi- tasking and displays a high level of initiative and integrity in all tasks performed. Core of skills include
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Construction Administrative Assistant
Percussion Petroleum
Houston, Texas
05.2022 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Bartender
Hard Rock Hotel And Casino Tampa
Tampa, FL
11.2021 - 03.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Wiskey & Wings
Tarpon Springs, FL
06.2021 - 11.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Clé, Night Club
Houston, TX
02.2020 - 03.2020
- Prepare drinks
- Accustomed to working in fast-paced environment
Bartender
Gavanna, Club
Houston, TX
12.2019 - 03.2020
- Prepare drinks
- Accustomed to working in fast-paced environment
Server
Caracol Restaurant
Houston, TX
11.2018 - 03.2020
- Leave customers for a little time to give them a chance to choose from the menu but keep an eye out for customer calls
- Answer questions regarding menu items and ingredients and provide information regarding diet items and specials
- Suggest appropriate wines and other beverages to go along with customers’ meals
- Maintain knowledge of any items that the kitchen may be running out of
- Assist cashiers in preparing checks for served meals and deliver checks to customers
- Take payment in exchange of services rendered and tender any change
Bartender
Embassy Suites By Hilton
Houston, TX
06.2018 - 11.2018
- Interact with customers, take orders for drinks and snacks
- Mix drinks and other bar beverages as ordered and in compliance with hotel standard drink recipes
- Arrange bottles and glasses to make attractive displays
- Provide recommendations and suggestions to guest for choosing Drinks and Snacks
- Collect payment for drinks served and balance all receipts
- Handle an assigned house bank and follow all cash handling procedures as per hotel standard
Bartender
Tango & Malbec Steakhouse
Houston, TX
09.2017 - 01.2018
- Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operat- ed the cash register
- Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes
- Trained new employees
Bartender
Paparruchos Restaurant
Houston, TX
09.2016 - 01.2018
- Build customer loyalty
- Consistently adhere to quality expectation and standards
- Trained new employees
Hostess
Terra Restaurant
New York, NY
01.2016 - 05.2016
- Greeting guests at the door
- Seats and presents clean menus to guests in a friendly, professional and quick manner.
Hostess
Mamma Nostra Restaurant
Porto
06.2015 - 12.2015
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to as- signed dining area; present menus; announce waiters name
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of guests into the dining and bar area, provide accurate wait times to incoming guests if appropriate
Audit Semi senior
Espiñeina, Sheldon & Asociados, PwC
Caracas
09.2012 - 06.2015
- Execute audit tests (of controls, substantive, substantive and detailed analyzes) required in the audits car- ried out for the evaluation and diagnosis of the financial statements, in accordance with the guidelines established by PwC and the generally accepted auditing regulations
- Review of financial statements according to the International Auditing Standards (NIA’s)
- Review of compliance with accounting standards (NIC / IFRS)
- Review of key internal controls of the entity
- Communication of weaknesses and important findings to the Manager
- Preparation of the Audit report when necessary
- Preparation of the memorandum of internal control and administrative efficiency addressed to the Man- agement
- Documentation of the work under NIA’s.
Education
Phlebotomy Technician Medcerts -
Medcerts
Bachiller - ciencias
Colegio Inmaculada Concepcion Caracas
Bachelor of Accountancy - Accounting
Universidad Santa Maria
Distrito Capital, Venezuela 01.2001 - 01.2006
. - Personal Trainer
ISSA
Online 03.2022 - 01.2023
Skills
Customer and client relations
Administrative support
Beverage preparation
Highly reliable
Dining room management
Cash register operation
Timeline
Construction Administrative Assistant
Percussion Petroleum
05.2022 - Current
. - Personal Trainer
ISSA
03.2022 - 01.2023
Bartender
Hard Rock Hotel And Casino Tampa
11.2021 - 03.2022
Bartender
Wiskey & Wings
06.2021 - 11.2021
Bartender
Clé, Night Club
02.2020 - 03.2020
Bartender
Gavanna, Club
12.2019 - 03.2020
Server
Caracol Restaurant
11.2018 - 03.2020
Bartender
Embassy Suites By Hilton
06.2018 - 11.2018
Bartender
Tango & Malbec Steakhouse
09.2017 - 01.2018
Bartender
Paparruchos Restaurant
09.2016 - 01.2018
Hostess
Terra Restaurant
01.2016 - 05.2016
Hostess
Mamma Nostra Restaurant
06.2015 - 12.2015
Audit Semi senior
Espiñeina, Sheldon & Asociados, PwC
09.2012 - 06.2015
Bachelor of Accountancy - Accounting
Universidad Santa Maria
01.2001 - 01.2006
Phlebotomy Technician Medcerts -
Medcerts
Bachiller - ciencias
Colegio Inmaculada Concepcion Caracas