Eva Z. Nieves
Summary
Results-driven professional with 7+ years of experience in system administration, employee onboarding, compliance, and operational support. Successfully managed user accounts, resolved system issues, and ensured HIPAA compliance to optimize healthcare operations. Skilled in handling employee inquiries, improving workflows, and maintaining accurate records through collaboration with cross-functional teams.
Overview
8
8
years of professional experience
Work History
EHR System Admin
Gandara Center
Springfield, MA
10.2020 - Current
- Managed onboarding and offboarding of employees, creating and terminating user accounts, ensuring system access, and maintaining data integrity.
- Collected and entered new employee data into internal systems, ensuring compliance with organizational and regulatory policies.
- Supported over 400 active employees daily, troubleshooting system issues and ensuring seamless workflow operations.
- Provided real-time assistance to employees through ticketing systems, phone, and direct communication, resolving system access and workflow issues.
- Maintained strict adherence to HIPAA and data privacy standards in all employee-related system interactions.
- Led communication efforts during system downtimes, collaborating with technical teams to ensure timely resolution.
Site Coordinator
BHN Carson Center
Westfield, MA
05.2019 - 03.2020
- Verified and maintained eligibility records for over 200 clients daily, ensuring continuous service access.
- Monitored and tracked insurance status, identifying discrepancies and resolving billing variances to maintain accuracy.
- Ensured compliance with organizational policies and financial best practices while managing employee records.
- Documented and maintained accurate logs of all HR and system-related requests to enhance workflow efficiency.
- Identifying, researching, and solving billing variances to maintain system accuracy and currency.
Receptionist
BHN City Clinic
Holyoke, MA
01.2017 - 05.2019
- Utilizing EMR to manage and confirm patient data, such as insurance, demographic, and medical documentation.
- Creating and updating digital files to maintain current, accurate, and compliant documentation of clients.
- Keeping an accurate log of all requests for medical authorizations and records.
- Copying, logging, and scanning supporting documentation into EMR.
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MA01.2019
Associate of Science - Business Administration
Holyoke Community College
Holyoke, MA01.2017
Skills
- Employee Onboarding & Offboarding
- Compliance & HIPAA Regulations
- Account & System Administration
- Ticketing System Management
- Process Improvement & Troubleshooting
- Training & User Support
- Cross-Functional Team Collaboration
- Billing & Insurance Verification
Accomplishments
- Managed onboarding and offboarding processes for over 400 active accounts.
- Maintained compliance with HIPAA and data protection regulations across all employee data systems.
- Tracked insurance eligibility for over 200 clients daily.
- Increased system accuracy by solving billing and insurance variances efficiently.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
EHR System Admin
Gandara Center
10.2020 - Current
Site Coordinator
BHN Carson Center
05.2019 - 03.2020
Receptionist
BHN City Clinic
01.2017 - 05.2019
Associate of Science - Business Administration
Holyoke Community College
Bachelor of Science - Business Management
Westfield State University
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