Evdokeya Jones

nteract professionally and positively with current and potential Members through voice and email. Resolve inquiries on general member topics, returns, order tracking, and modifications. Advance skills to handle complex situations in messaging or social media channels.

Contacted patients for nutrition reorders, checked documentation for insurance compliance, communicates with doctors and hospitals for patient setups, verified benefits, coordinates setups with intake staff, and managed patient orders and phone calls professionally.

Oversaw store operations, lead a team of 20+ associates, created and implemented plans, monitored progress, resolve issues, provided customer service, managed vendors, handled deposits, coached and enforced policies, coordinated fundraisers, ensure safe environment for all.