Eve Anderson
Dunbarton,NH
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Trained and proficient in the use of POS systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Representative
YMCA Allard Center Of Goffstown
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins at front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Coordinated with maintenance personnel to address guest issues promptly, leading to increased satisfaction ratings.
- Enthusiastically provided tours of facility.
Busser and Server
Mangia Italian Restaurant
08.2021 - 12.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Demonstrated knowledge of wine pairings and meals.
- Memorized daily specials.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Delivered exceptional service by remaining attentive to guests' needs without being intrusive.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Arranged tables and chairs for special occasions and events.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Landscape Gardener
J&J Landscaping
06.2020 - 09.2023
- Enhanced landscape aesthetics by designing and implementing creative garden layouts.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
- Traveled to a variety of locations across New Hampshire, satisfying the needs of diverse cliental
- Minimized weed proliferation in landscaped areas through vigilant monitoring, manual removal, or targeted herbicide applications as needed.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
Physical Therapist Technician
Advent Health
06.2022 - 06.2023
- Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Provided compassionate care to patients, fostering a supportive environment conducive to healing and recovery.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Educated patients on injury prevention and home exercises to promote long-term health and wellness.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
Membership Services
YMCA
09.2021 - 03.2022
- As a Member Services Employee at the YMCA, I worked at the front desk greeting guests as they came in
- I also assisted with membership applications, adding new members to the system, giving tours of the facility and highlighting what the company had to offer, and helping guests with any problems with their membership or issues in the building
- I also opened and closed the YMCA on many occasions, being sure to handle the money correctly and lock up all areas that weren't involved in the 24/7 program
- I enjoyed working with other people for the betterment of their mental and physical health.
Customer Service Representative
Target
05.2019 - 02.2022
- At my home in New Hampshire, I work at Target as a guest service member
- My job is to ring out guests, assist with stocking shelves, direct guests to products and make suggestions on what to purchase based off of their needs, and help with returns and exchanges at the front desk
- At times I also handle opening and closing the registers in the store
- I found that the comradery and team spirit that is encouraged is the most successful tactic that the environments had to offer
- By getting along with one another and setting out to achieve a common goal, even if it was as broad as just making sure guests could find the right items when entering Target, everyone achieves what they set out to do
- There are times where I don't know the answer to a question or the most efficient procedure, or even if I do, needing help and receiving it from team members in the workplace creates a successful corporation
- Having a diverse team at any workplace or in any classroom means that there are lots of people who can brainstorm, contribute their own thoughts and ideas, and come up with new ways to find solutions that work best.
Remediation Specialist
Granite State Remediation
03.2020 - 06.2020
- My role as a Granite State Remediation Specialist included remedying mold and fire damage, installing installation and windows, cleaning upholstery, detailing boats, and organizing the warehouse
- I learned many skills about improving homes and equipment as well as skills in professionalism when working under a large business and with families to take care of the assets that they hold dear.
- I only worked this position for a couple of months because I was transitioning back home from college in Florida when the COVID-19 pandemic shut down the campus. At the time, most businesses were closed, so I sought work through a family friend- the owner of Granite State Remediation.
Community Advocate
STETSON UNIVERSITY
09.2019 - 04.2020
- As a freshman in college, becoming a community advocate was just a step below a Residential Assistant
- I made many fliers and other community outreach forms to encourage and inform students of the guidance they could receive from the University both academically and mentally
- I also sent out surveys to learn what students would like improved in their college experience and held voluntary meetings where students could enjoy food and beverage while learning of their resources on campus.
Lifeguard
YMCA
01.2018 - 03.2020
- As a lifeguard, I was responsible for the safety of guests both on the deck and in the pool
- I monitored the chemical contents and temperature of the pool water, remained alert for health hazards, enforced rules, regularly clean the deck and pool, and also was in charge of opening and closing the pool
- I enjoyed being part of an environment that promoted health and wellness.
Lifeguard and Swim Instructor
YMCA
11.2017 - 05.2018
- I was hired as a swim instructor in November of 2017
- I taught private and public swim lessons to students of ages 2 through 17 in the Concord YMCA pool
- I created enjoyable and effective swim plans, evaluated qualifications for graduating, and safely taught members how to be safe in any body of water
- It was valuable to educate the community on essentials of water safety and to interact with different age groups
- I enjoyed learning to communicate and have fun with each lesson.
Education
B.A. in Biology -
Stetson University
FL, 3272003.2024
Skills
- Food Running
- Guest Relations Management & Engagement
- Credit and cash payments
- Safety and security procedures
- Beverage Preparation
- Daily specials memorization
- Table Setting & Bussing
- Wine pairing knowledge
- Exceptional Customer Service
- Childcare
- Multi-Line Phone Systems
- Time Management
- Maintaining and cleaning equipment
- Safety Procedures
- Patient Education
- Body Mechanics
- HIPAA Requirements
- Treatment implementation
- Emergency Response
- Medical Terminology
Certification
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
Timeline
Front Desk Representative
YMCA Allard Center Of Goffstown
10.2023 - Current
Physical Therapist Technician
Advent Health
06.2022 - 06.2023
Membership Services
YMCA
09.2021 - 03.2022
Busser and Server
Mangia Italian Restaurant
08.2021 - 12.2023
Landscape Gardener
J&J Landscaping
06.2020 - 09.2023
Remediation Specialist
Granite State Remediation
03.2020 - 06.2020
Community Advocate
STETSON UNIVERSITY
09.2019 - 04.2020
Customer Service Representative
Target
05.2019 - 02.2022
Lifeguard
YMCA
01.2018 - 03.2020
Lifeguard and Swim Instructor
YMCA
11.2017 - 05.2018
B.A. in Biology -
Stetson University
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
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