Eve Bongiovanni

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
• Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Checked in with servers to confirm preparedness before seating customers.

• Scheduled, coordinated and confirmed appointments
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Greeted guests at front desk and engaged in conversations while managing check-in process.

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• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.