Eve Bowman
Hahira,GA
Summary
Skilled Technical Supervisor knowledgeable about leading teams, managing projects and coordinating program resources. Offering over 20 years of outstanding customer experience along with advanced communication and problem-solving abilities and 10 years manager experience. Ready for new professional challenges and career advancement.
Overview
13
13
years of professional experience
Work History
Tech Supervisor
Concentrix
WAH, WAH
01.2021 - Current
- Devised strategies for optimizing work procedures, technical training and standard processes.
- Developed strategies to align staff with corporate goals.
- Resolved customer issues and provided creative solutions.
- Generated reports outlining latest updates, results and proposed solutions.
- Take over calls from advisor that are not as seasoned or if can not find solution.
- Escalated unknown issue to engineer.
- Set up call back schedules with customers and worked with customer until issue was resolved.
- Record all calls in call logs.
- Also member of hype squad which allowed me to award people for participation when helping others.
- Also member of hype squad which allowed me to award people for participation when helping others.
- Make all company goals metric wise and still help customer within time allotted.
- Navigate multiple systems to find answer to resolve the customers tech issues for the current client I am working with.
- Also prior to current client, I also worked as a tax advisor inbound and also in the outbound center for customer complaints on surveys.
Accountant
Brad's remodel
Vladosta, GA
03.2018 - 11.2020
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Monitored balance sheets and income statements to evaluate financial performance.
- Examined financial statements and income statements to review company's financial performance.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
- Tracked employee payroll processes to verify timely reporting and avoid late fees.
- Completed budget plans for approval and submission by managerial staff.
- Quote all jobs, and provide homeowner with itemized list of labor and parts needed.
- Provided home owner with any advances needed before job started.
- Provided contract between company owner and homeowner before job was started and after once was completed.
Restaurant General Manager
Pilot Travel Centers
Midway, FL
05.2010 - 09.2017
- Determined proper allocation of resources to maximize work coverage and team effectiveness.
- Devised strategies for optimizing work procedures, technical training and standard processes.
- Ordered supplies and managed inventory.
- Evaluated and reviewed staff performance.
- Developed strategies to align staff with corporate goals.
- Resolved customer issues and provided creative solutions.
- Generated reports outlining latest updates, results and proposed solutions.
- Conducted inventory counting once a day, once a week, once a month , and one each year.
- Managed group of 15 professionals accomplishing running of a Subway store to n=both Subway and also Pilot requirements.
- Increased sales by holding contests, motivating staff to excel.
- Troubleshot and resolved problems with programs and systems.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Performed inventories on computers and computer repair equipment.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Improved services and technologies through continued analysis of system performance.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Updated project manager twice weekly regarding status of open projects.
- Coordinated installation of updated computer programs and systems.
- Also in charge of making schedules and the hiring and firing of employees at my 24 hour location.
Education
Bachelor of Science - Livestock Management
Unity College
Unity, ME05.2027
Skills
- Documentation Requirements
- Reporting Requirements
- Schedule Coordination
- Schedule Management
Timeline
Tech Supervisor
Concentrix
01.2021 - Current
Accountant
Brad's remodel
03.2018 - 11.2020
Restaurant General Manager
Pilot Travel Centers
05.2010 - 09.2017
Bachelor of Science - Livestock Management
Unity College