Eve Steele
Tucumcari
Summary
Highly detail-oriented and professional leader successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
23
23
years of professional experience
Work History
Payroll Account Analyst
Mesalands Community College
05.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using ADP and Jenzabar.
- Maintained account accuracy by reviewing and reconciling fringe benefits.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Manage payroll for 100 employees.
- Manage payroll implementation of new software.
Senior Personal Banker
New Mexico Bank & Trust
04.2021 - Current
- Offer and sell financial products and services to both consumer and small business customers, including but not limited to accounts, consumer loans, IRAs, CDs, Home Equity Loans/Lines of Credit.
- Promote bank products and services.
- Provide exceptional customer service while listening for sales opportunities to provide product solutions and their benefit.
- Expand and deepen customer relationships to increase profit and customer retention.
- Adhere to guidelines outlined in the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act)
- Maintain detailed knowledge of retail products and services and conversational knowledge of non-retail products.
- Work collaboratively with the team to achieve customer satisfaction and sales goals.
- Operate a teller drawer to support the needs of the banking center.
- Follow security policies and procedures.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Payroll Clerk
City of Tucumcari
02.2017 - 01.2021
- Timekeeping information of employees
- Process wage garnishments
- Managed benefit packages
- Processed payroll and calculated deductions accurately
- Worked with Finance to ensure department budget goals were met
- Trained department heads in reporting process.
- Filed federal and state payroll tax deposits and returns
- Maintained employee electronic files
- Accounts Payable
- Provided quality Customer Service to internal and external customers
- Cashiering and reporting accounts payable balances
- Streamlined payroll process by 20 hours per week
Student
ENMU
08.2016 - 02.2017
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Worked in team environment to maintain high levels of productivity.
Personal Banker
FNB New Mexico
08.2015 - 08.2016
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Maintained balancing record with 100% rate of accuracy
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Coordinated daily cash reconciliation in high-volume location
- Processed quarterly vault and ATM audits with zero error rate
- Executed customer transactions, including deposits, withdrawals, money orders and checks
Real Estate Associate Broker /Office Manager
New Mexico Property Group LLC
07.2013 - 05.2015
- Negotiated, facilitated and managed real estate transactions
- Managed marketing initiative for self and Broker
- Reconciled accounts, managed audits and updated financial records
- Completed and mailed bills, contracts, policies, invoices and checks
- Tracked expenses and income for real estate and ranch businesses while organizing and maintaining bank statements for five checking accounts
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Property Management
- Bookkeeping
- Handled all incoming business and client requests for information
- Drafted professional memos, letters and marketing brochures to support business objectives and growth
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported Broker through personal document management, calendar organization and real estate contracts
- $37,000 in real estate sales commission
Operations Manager
GC Services
07.2001 - 07.2013
- Operations Manager for 85 seat call center
- Project provided bilingual client services to financial institution consisting of 250 retail banks
- Collaborate with Human Resources, Traffic Analyst, and Payroll to maximize profit
- Provide leadership training to over 40 supervisors and upper management
- Team maintained less than 5% attrition, 90% quality, 96% productivity
- Facilitate Project startup
- Maintained excellent client relations
- Reduced personnel turnover by developing and implementing performance improvement planning
- Trained supervisors on performance metric management and customer behavior identification
- Coach, develop, and motivate to ensure high performance
- Evaluated KPI reports to ensure project goals were met
- Implemented policies and standard operating procedures for continuous improvement
- Met budget goals for motivation and overtime allocation
Education
Associate of Arts -
Mesalands Community College
Tucumcari, NM12.2019
Skills
- Critical Thinking
- Attention to Detail
- Cross-Selling and Upselling
- Financial Product Knowledge
- Regulatory Compliance
Timeline
Payroll Account Analyst
Mesalands Community College
05.2023 - Current
Senior Personal Banker
New Mexico Bank & Trust
04.2021 - Current
Payroll Clerk
City of Tucumcari
02.2017 - 01.2021
Student
ENMU
08.2016 - 02.2017
Personal Banker
FNB New Mexico
08.2015 - 08.2016
Real Estate Associate Broker /Office Manager
New Mexico Property Group LLC
07.2013 - 05.2015
Operations Manager
GC Services
07.2001 - 07.2013
Associate of Arts -
Mesalands Community College
Similar Profiles
Brett Ashlie Dotson LilleyBrett Ashlie Dotson Lilley
EOC Outreach Specialist at Martin Community College/Pitt Community CollegeEOC Outreach Specialist at Martin Community College/Pitt Community College
Victor MedinaVictor Medina
Associate Degree at Rockingham Community College, GED, Randolph Community CollegeAssociate Degree at Rockingham Community College, GED, Randolph Community College
Dominique VoyerDominique Voyer
Professor of Spanish and French at Norco College - Riverside Community College DistrictProfessor of Spanish and French at Norco College - Riverside Community College District
Dylan FullerDylan Fuller
Meat Cutter at Lowe’s MarketMeat Cutter at Lowe’s Market
Abel RodriguezAbel Rodriguez
Cook at Russells truck and travel centerCook at Russells truck and travel center