Summary
Overview
Work History
Education
Skills
Software Knowledge
Timeline
Generic

Eve D. Burgman

Byron,GA

Summary

Attentive, analytical, and hard-working professional with 20+ years of delivering exceptional client services within a variety of professional settings. Possesses innate ability communicating effectively, completing task efficiently, and motivating others to provide exceptional service.

Experienced with child support case management, ensuring fair and efficient resolution of cases. Utilizes strong communication skills and legal knowledge to navigate complex situations effectively. Track record of maintaining high level of accuracy and confidentiality in all tasks.

Overview

28
28
years of professional experience

Work History

Child Support Agent III

Georgia Department of Human Services
01.2019 - Current
  • Establish child support obligations and ensures that obligations are met.
  • Coordinate child support activities with legal, judicial, and public organizations and conduct administrative hearings.
  • Communicate with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
  • Manage a caseload to ensure that child support obligations are met.
  • Perform professional responsibilities as assigned by supervisor
  • Achieved higher compliance rates by providing personalized assistance and guidance to clients on their rights and responsibilities regarding child support obligations.
  • Managed sensitive client information with utmost confidentiality, ensuring data security and privacy compliance.
  • Developed tailored payment plans for non-custodial parents experiencing financial hardships while still meeting their obligations towards their children''s needs.
  • Supported the development of agency-wide goals, objectives, and key performance indicators in alignment with state and federal mandates for child support programs.

Child Support Agent III

Georgia Department of Human Services
01.2014 - 01.2019
  • Coordinated child support activities with legal, judicial, and public organizations and conducted administrative hearings.
  • Managed a case load of 1100 cases, along with serving unscheduled clients
  • Established child support obligations and ensures that obligations are met.
  • Communicated with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
  • Performed professional responsibilities as assigned by supervisor

Family Independent Case Manager I

Georgia Department of Human Services
01.2006 - 01.2014
  • Determined eligibility for family Medicaid or food stamps.
  • Processed applications and reviews using appropriate criteria and policies consistently and according to established guidelines.
  • Registered online applications, renewals, and processed verification via document imaging system.
  • Adhered to assigned daily work schedule, and met attendance standards outlined in policy.
  • Answered a high volume of incoming calls from constituents inquiring about the food stamp, medical assistance, and TANF programs.
  • Documented all call information according to standard procedure.
  • Provided professional, courteous, and helpful customer service to internal and external customers.
  • Entered a high volume of data effectively and accurately on a regular basis using standard office technology.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Collections Supervisor

CBV Collections
05.1997 - 09.2006
  • Served as a primary contact collector when daily issues arise.
  • Worked with collections manager to determine training opportunities for staff.
  • Attended meetings as required, in the absence of or in conjunction with the collections manager.
  • Generated operating reports as necessary to review employee performance.
  • Provided input regarding hiring decisions.
  • Planned, prepared, and devised work schedules, according to call volume and production needs.
  • Provided input regarding interviewing, hiring, counseling, training, and discipling associates in accordance with CBV collections policies and procedures.
  • Negotiated account settlements within established guidelines.
  • Worked with clients to resolve delinquent/ past due accounts.

Education

Bachelor Science - Management and Healthcare

Park University Moody Air Force Base
Valdosta, GA
07.2005

Diploma - Accounting

Valdosta Technical Institute
Valdosta, GA
03.1998

Skills

  • Time Management
  • Team Leadership
  • Problem Resolution
  • Cash Management
  • Case Management
  • Court Proceedings
  • Team Player
  • Active Listening
  • Risk Management
  • Cross-cultural sensitivity
  • Client confidentiality

Software Knowledge

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Timeline

Child Support Agent III

Georgia Department of Human Services
01.2019 - Current

Child Support Agent III

Georgia Department of Human Services
01.2014 - 01.2019

Family Independent Case Manager I

Georgia Department of Human Services
01.2006 - 01.2014

Collections Supervisor

CBV Collections
05.1997 - 09.2006

Bachelor Science - Management and Healthcare

Park University Moody Air Force Base

Diploma - Accounting

Valdosta Technical Institute

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