Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Eve Douglas

Acworth,GA

Summary

Outgoing and friendly Barista with great people skills and interpersonal communication strengths. Dedicated to creating personalized customer experiences and team harmony to ensure repeat business and positive experiences. I excel in fast-pasted environments and am committed to quality control and team collaboration. Solid experience processing payments, handling food, and meeting customer demands with a diligent and ambitious demeanor. Certified in safe food handling.


Overview

4
4
years of professional experience

Work History

Barista

Starbucks
10.2021 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences. Increased repeat business by providing exceptional customer service and building rapport with patrons. Learned every menu item's preparation and numerous off-label drinks to meet customer needs. Pleasantly greeted customers during hectic times, remembered regulars, and promoted a positive environment amongst coworkers.
  • Maintained a clean, stocked, and organized workspace for optimal productivity and safety. Paid attention to product quality (expiration dates, temperatures, etc.) Prevented infections and elevated store professionalism by cleaning and sanitizing work areas daily. Focused on speed, quality, and consistency of service.
  • Trained new partners with respectful, informative, and encouraging coaching. Consistently showed strong communication skills and enthusiastic demeanor. Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

KPOP BBQ & Bar
04.2021 - 10.2021
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Consistently exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Properly cooked various kinds of meat (poultry, beef, pork, calamari) while serving multiple tables, and running food/beverages. Served food and beverages promptly with focused attention to customer needs.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations. Explained menu items and suggested appropriate options for food allergy concerns. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Set positive tone for entire dining experience as first point of contact for incoming guests. Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

FOH Team Member

Seoul Food
09.2020 - 04.2021
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience. Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
  • Cross-trained in other kitchen positions to support staff and meet customers needs and demands. Verified prepared food met standards for quality and quantity before serving to customers. Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors. Processed customer payments and balanced cash drawers.

Crew Member

Chipotle
01.2020 - 08.2020
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff. Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently. Reset tables between guests by restocking low items and wiping down surfaces.
  • Portioned and wrapped food to place directly on plates for service to patrons. Adjusted food preparation methods in accordance with customer requests.
  • Chopped, measured, and mixed ingredients to prepare menu items. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Carlton J. Kell High School
Marietta, GA
05.2021

Skills

  • Friendly and Outgoing
  • Adaptable and Flexible
  • Reliable and Dependable
  • Receptive
  • Resolving Complaints/Conflict Resolution
  • Team Player
  • Cash Handling and POS Systems
  • Safe Food Handling Practices
  • Quality Control
  • Cleanliness
  • Food and Beverage Preparation
  • Menu Memorization
  • Time Management
  • Exceptional customer service

Languages

German
Elementary
Spanish
Limited Working
English
Native or Bilingual

Timeline

Barista

Starbucks
10.2021 - Current

Server

KPOP BBQ & Bar
04.2021 - 10.2021

FOH Team Member

Seoul Food
09.2020 - 04.2021

Crew Member

Chipotle
01.2020 - 08.2020

High School Diploma -

Carlton J. Kell High School

Similar Profiles

CREATE PROFILE
Eve Douglas