Eve Hammond
Andover,MN
Summary
Dynamic customer service professional with extensive experience at Allina Health, excelling in active listening and critical thinking. Proven track record of resolving patient issues and enhancing satisfaction through personalized support. Skilled in data entry and maintaining confidentiality, fostering strong relationships to ensure seamless healthcare navigation.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative Senior
Allina Health
03.2023 - Current
- Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
- Assisted patients in navigating the healthcare system, including scheduling appointments, coordinating referrals, and obtaining necessary authorizations
- Facilitated communication between patients and healthcare providers to address concerns or questions regarding treatment plans or medications
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized electronic health record (EHR) system to input and update patient demographic data accurately
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Provided excellent customer service by addressing patient concerns professionally and empathetically
- Coordinated with external facilities or providers for referrals or transfers as needed
- Developed and maintained positive relationships with patients, providing personalized assistance throughout the scheduling process
- Managed multiple calendars simultaneously, coordinating appointments across different specialties or departments
Patient Care Coordinator
GT Independence
09.2022 - Current
- Assisting with maintaining personal hygiene by bathing, daily grooming
- Assisting with behavioral therapy
- Maintaining accurate records of the patients care, condition, progress, and concerns
- Responding appropriately to the physical, emotional and developmental needs of patient
- Obtaining and record keeping information about the patient's medical history and making sure medical appointments are made
Customer Service Representative
Midwest Medical Supply
01.2019 - 09.2022
- Customer service representative for hospice department
- Answered phones and assisted clients and hospice companies with changes
- Maintained up-to-date knowledge of patient accounts
- Create patient appointments with pick up and deliveries
- Provided assistance to clients and hospice regarding medical equipment
- Create new accounts for patients
Senior Case Manager
Premier Disability Services, LLC
09.2016 - 01.2019
- Provide personalized, professional customer service experiences through building trust and developing strong client relationships
- Responds to client inquiries regarding disability claims
- Establish client relationships and follow up with customers, as needed
- Accepts other duties as assigned to promote the accomplishment of organizational goals
- Respond to 60-80 client/applicant calls regarding disability claim
- Schedule appointments with clients for Social Security Administration
- Serve as a liaison between clients and Social Security Administration
Community Health Worker
Five Stars Only
06.2014 - 08.2016
- Entry of detailed workflow documentation in Client Track for Food Shelf and the Group Program
- Managing clients in crisis and pursuing follow up to ensure application of services
- Gathering intake data for crisis funding and providing additional resources and referrals
- Assisting clients with language and comprehension barriers with homework and other forms
- Providing goods, services, and vital referrals for clients utilizing the food shelf
Personal Care Assistant
Mosley Health Care Inc
12.2009 - 04.2012
- Responsible for the personal hygiene maintenance of clients in their home
- Coordination of clients daily goals for rehabilitation
Nursing Assistant
Maplewood Good Samaritan
11.2001 - 05.2005
- Provided personal care and safety requirements of patients quickly and efficiently
- Facilitated improved communication amongst the staff
- Contributed helpful, comforting and compassionate care to patients and families
Customer Service/Data Entry
Spherion
07.2000 - 09.2001
- Efficient entry of detailed data into Microsoft Excel
- Provide welcoming and instructive phone support and effectively relay information to dispatch
- Clearly communicate with co-workers as well as clients being served
Receptionist
Spherion
02.2000 - 05.2000
- Accurately prepare paperwork and distribute it in a timely manner
- Retain details of directions given and fulfill tasks thoroughly and efficiently
Education
Community Health Worker - Community Health
Summit Academy
Minneapolis05-2014
Nursing Assistant - Nursing
Century College
White Bear Lake, MN10-2001
High School Diploma -
Moundsview High School
Moundsview, MN06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative Senior
Allina Health
03.2023 - Current
Patient Care Coordinator
GT Independence
09.2022 - Current
Customer Service Representative
Midwest Medical Supply
01.2019 - 09.2022
Senior Case Manager
Premier Disability Services, LLC
09.2016 - 01.2019
Community Health Worker
Five Stars Only
06.2014 - 08.2016
Personal Care Assistant
Mosley Health Care Inc
12.2009 - 04.2012
Nursing Assistant
Maplewood Good Samaritan
11.2001 - 05.2005
Customer Service/Data Entry
Spherion
07.2000 - 09.2001
Receptionist
Spherion
02.2000 - 05.2000
Community Health Worker - Community Health
Summit Academy
Nursing Assistant - Nursing
Century College
High School Diploma -
Moundsview High School
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