EVE HAYES

• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
• Performed the duties of a LEAD officer during low staffing periods, to include making and implementing rotations and running the checkpoint.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
• Demonstrated adaptability and flexibility by rotating between various security functions as needed, including stepping into lead positions to assist staffing needs.
• Supported law enforcement agencies during investigations involving airport security incidents or breaches.
• Improved team morale by creating and implementing a successful Peer Recognition Program.
• Assisted passengers with language barriers and translated security protocols to Spanish speaking passengers.
• Produced and edited local TSA newsletter to promote team cohesiveness and maintain communication with morning and afternoon shifts.
• Participated in and successfully fulfilled Local Action Planning Team Goals.

• Provided career and technical education instruction to students in a variety of assigned subject areas to facilitate entry-level employment skills, enhanced existing skills or in preparation for advance training.
• Prepared instructional materials and developed lesson plans following the approved course outline; assess student skills and progress; report progress regarding student performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
• Improved student comprehension by tailoring teaching methods to individual learning styles.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Increased overall class participation by fostering a positive and inclusive learning environment.
• Assisted struggling students through one-on-one sessions, leading to increased academic success.
• Adapted lesson plans to accommodate diverse learners, including those with special needs or language barriers.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Enforced school and class rules to maintain order in classroom.

• Supported teacher outlines in the EMS Paramedic program by teaching current and science-based standards of industry-specific skills, by applying different instructional (hands-on) methods for lab practice and National Registry ready-testing
• Developed and revised laboratory curriculum to ensure alignment with national standards and best practices.
• Adapted instructional methods to accommodate diverse learning styles, ensuring all students had equal opportunities to succeed.
• Coordinated with other departments to incorporate interdisciplinary projects into the laboratory curriculum for a more comprehensive educational experience.
• Evaluated student performance through assessments, providing constructive feedback to promote growth and improvement.
• Mentored student researchers, fostering independent thinking and problem-solving skills.
• Managed laboratory equipment inventory, scheduling maintenance or repairs when needed to minimize downtime during class sessions.

• Responsibilities included but not limited to: Efficient care and transport of critical or injured patients via rotor or fixed-wing aircraft.
• Care included management of ventilator, IV pump, cardiac monitor, balloon pumps, LVAD’s, chest tubes, endotracheal tubes and advanced airway management skills under the supervision of a qualified nurse.
• Safe administration of medications, and narcotics.
• Kept detailed record of patient care, condition, and medication administration in compliance with company SOP’s, local EMS agency and/or MD orders.
• Certified in the counties of Riverside, Imperial, and San Diego. (48-hour minimum workweek).
• Assisted in the development of training programs for new flight paramedics, sharing expertise and best practices for optimal performance in the field.
• Streamlined documentation procedures to ensure accurate recording of vital signs, medications administered, and overall patient condition during flights.
• Anticipated potential complications and provided proactive interventions, preventing further issues or injuries while en route to medical facilities.
• Expedited stabilization efforts for critically injured patients by implementing rapid assessment techniques upon arrival at scenes.
• Improved patient outcomes by providing advanced life support and critical care during high-pressure flight situations.
• Collaborated with ground-based emergency teams for seamless transition of patient care upon arrival at medical facilities.
• Enhanced patient care during transport by utilizing specialized equipment and monitoring systems to ensure optimal conditions for recovery.
• Provided crucial input during debriefings following missions, identifying areas for improvement or potential risks to future operations.
• Demonstrated professionalism under pressure in challenging situations, maintaining focus on the wellbeing of patients and the safety of the flight crew.

Additional duties awarded:

• Crew Chief: Responsible for the day-to-day base operations and safety of the patient and all crew members.
• Base Supply Officer: Managed all base supply and medical inventory, including but not limited to ordering of medications, narcotics, and all other supplies needed for the administration of medications and medical care. Maintained monthly supply and narcotic logs. Performed quarterly inventories.
• Base Equipment officer: Responsible for all the proper maintenance, repair, and function of all medical equipment. Maintained all equipment repair and inventory logs.
• Preceptor: Oriented, instructed and evaluated new hires to our base in the application of company SOP’s, GOM’s and company clinical protocols. Completed daily training evaluations and provided goal oriented feedback. Provided safe training environment and worked with regional clinical manager for the successful completion of new hire training.
• CPC Base Representative: Represented base in regional Crew Practice Council, by providing collective crew member feedback on “best of practice” in order to improve current processes and services.

Duties and responsibilities included:

• Field Internship Coordinator: Maintained a highly successful internship program by implementing new field internship policies and procedures for our southern CA campus.
• Attained a consistent high success rate of field internship program completions.
• Responsible for the careful selection all field internship placements by assigning students to preceptors that complimented their learning styles, strengths or deficits.
• Drafted, evaluated and monitored Individual Education Plans (IEP) for students requiring remediation by establishing definable, attainable and measurable goals.
• Designed engaging workshops focused on resume writing, interview preparation, and workplace etiquette for better internship preparedness.
• Tracked all student field evaluation and progress files.
• Created comprehensive internship guidelines, setting clear expectations for students and host organizations alike.
• Contract Negotiator: Coordinated, facilitated and managed field internship contracts and relationships with multiple 911 provider agencies and Fire Departments throughout the southern California region.
• Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
• Negotiated agreements with external partners to secure high-quality internships at competitive rates.
• Preceptor Workshop Instructor: Collaborated with faculty members to integrate relevant coursework into internship experiences for greater academic alignment.
• Tracked and maintained all preceptor qualifications and files.
• Maintained communication and provided gentle support and guidance to all preceptors throughout the field internship process with their student.
• Field Liaison: Evaluated student performance during internships by maintaining open lines of communication with supervisors, allowing for continuous improvement efforts.
• Maintained accurate records of all internships using dedicated software tools to track students'' progress and achievement.
• Developed a database of internship opportunities, simplifying the search process for students and increasing accessibility.
• Lab Skills Instructor: Supported teaching outlines and targeted instructional methods for lab skills practice and testing.
• Facilitated student learning by creating a safe learning environment that fostered responsiveness, accountability and active focused engagement from students.
• Applied adult learning principles and provided guided support to target each one of his or her learning styles.
• Advisory Committee Member: Contributed strategic advise in our program’s Advisory Committee Board, along with members from various other entities that contributed to our program.
• Built relationships with external stakeholders, community organizations and donors to increase program scope.

• PALS and ACLS Lead Instructor: American Heart Association certified instructor
• Duties included teaching Pediatric and Advanced Cardiac Life Support to hospital staff throughout various hospitals in the southern California region.
• Prepared and presented power points. Administered tests and hands-on skills examinations, remediation and approved student certifications.
• Responsible for equipment used in classroom training.
• Communicated with hospital or host facility staff.
• Responsible for keeping detailed student records and information required by American Heart Association.
• Spanish Medical Terminology Instructor: Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Tested students to assess progress and adapted learning plans in alignment with performance.

Member of National Medical Response Team: Trained to respond to disasters anywhere in the United States involving hazardous materials and terrorists events including chemical and biological agents.

Disaster Medical Assistance Team: CA-2/CA-9.

• Trained in disaster response and Multi Casualty Incident Command (ICS). Part of the medical component of the disaster response system.
• Trained and participated in community drills to enhance preparedness levels and minimize potential harm from natural disasters or emergencies.
• Coordinated with local, state, and federal agencies for efficient resource allocation during relief efforts.
• Mitigated potential hazards through thorough risk assessments and proactive mitigation strategies.
• Collaborated with subject matter experts to facilitate knowledge transfer in hazard prediction and prevention methodologies.
• Trained volunteers in disaster relief techniques, increasing their effectiveness during crisis situations.
• Improved community resilience by conducting public outreach programs focused on disaster preparedness.
• Coordinated and managed volunteer activities for community service projects.

• Firefighter Paramedic trained in wildland and structure fire suppression
• Maintained clear, open communication with other EMS, public safety, and hospital personnel.
• Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
• Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
• Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
• Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
• Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.

• Ground transport Paramedic responded to 911 emergency calls and worked in conjunction with local fire departments in the care of injured and/or ill patients.
• Leader of Redlands division of AMR's Critical Incident Response Team.
• Recipient of several letters of commendation.
• Pediatric Advanced life support Instructor for our Riverside division of AMR.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
• Transferred patients safely and securely to medical facilities for continued care.
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
• Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
• Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.

• Part of critical team comprised of Nurse, Respiratory Therapist and Paramedic responsible for the care and transport of critical and/or injured patients during national and international fixed-winged transports
• Elevated care standards through consistent adherence to established treatment guidelines and protocols.
• Followed established procedures for personal and patient safety.
• Enhanced team efficiency with expert coordination of in-flight medical treatments, equipment usage, and communication.
• Participated in ongoing professional development opportunities to maintain up-to-date knowledge on advancements in emergency medicine and aviation safety regulations.
• Documented patient information, medical interventions and patient outcomes for accurate record-keeping.

• Volunteer educator for community government funded program that provided housing for under privileged teen girls.
• Developed and managed a successful after school curriculum focused on self-care skills, job procurement, and money management, which would aid in the independent living once teen reached adult age.
• Set up mock interview panels to help develop job interview skills, which resulted in the placement of more than 50% of the teens acquiring a job.
• Supervised a team of volunteers and educators that aided in the successful completion of the after school program.
• Developed community education programming events and other activities designed to increase and improve educational outcomes.
• Liaised between faculty, staff and administrators to coordinate educational program delivery.

• Provided Basic life support and transport to ill and injured patients
• Recipient of several letters of commendation
• Awarded top contributor in Glendale division
• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

• Dispatched BLS and ALS ambulances per 911 calls using CAD system
• Triaged calls based on level and degree of emergency following CAD algorithms.
• Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
• Streamlined the dispatch process by implementing new software tools and protocols for better efficiency.
• Collaborated with other emergency service providers for coordinated response efforts during major incidents.
• Identified potential bottlenecks or delays in resource deployment by monitoring incoming data from various sources simultaneously.
• Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
• Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
• Assisted field personnel with scene coordination via radio communications ensuring a safer environment for both patients and providers.