Eve Jimenez
New York,NY
Summary
Demonstrates effective leadership skills adaptable to diverse situations, with a proven ability to identify improvement areas and implement strategic solutions. Possesses extensive knowledge and experience in managing complex tasks and projects. Expertise in training and knowledge sharing enhances employee development and organizational success. Committed to fostering responsibility, authority, and accountability within teams.
Overview
7
7
years of professional experience
Work History
Commercial Card Liaison
M&T Bank
New York, USA
04.2022 - 10.2024
- Served as liaison among Card Consultants, Treasury Management Consultants, Relationship Managers, and support teams to ensure accurate implementation of Commercial Card programs.
- Monitored implementation processes to prevent stalled or inactive projects.
- Prepared and reviewed commercial card legal agreements, including set-up forms and pricing models.
- Collected client signatures on legal agreements under TM or CCC guidance to ensure compliance.
- Analyzed and resolved operational and accounting issues related to customer card programs in collaboration with all bank operational areas.
Commercial Credit Card Operations Specialist
People's United Bank
New York, USA
10.2020 - 04.2022
- Assisted department personnel with system and product inquiries related to sales processes.
- Provided procedural solutions to resolve operational issues and improve efficiencies.
- Audited departmental processes, products, and industry requirements for compliance and updates.
- Collaborated with vendors to address product issues, enhancements, and feature implementations.
- Tested new products prior to live production, supporting executive leadership with product insights.
- Executed daily settlements to reconcile all credit accounts accurately.
- Reviewed monetary and non-monetary transaction backups from various functions for accuracy.
- Updated policies in collaboration with leadership to ensure procedural compliance.
Credit Card Customer Service Representative
New York Community Bank
New York, USA
08.2018 - 10.2020
- Executed duties for Card Services Department under regulations E, B, C, D, V, Z.
- Conducted audits on core systems; generated financial reports to identify money laundering schemes.
- Investigated daily fraud alerts and prepared Suspicious Activity Reports (SARs) as required.
- Administered restrictions on customer accounts based on system reports and needs.
- Collaborated with team to investigate customer interactions during fraud inquiries.
- Responded to check card fraud inquiries from bank customers and employees.
- Evaluated claims submitted by cardholders for appropriate actions, including account closures.
- Completed annual BSA/AML/OFAC training while staying updated on fraud trends.
Financial Service Associate
New York Community Bank
New York, USA
09.2017 - 08.2018
- Opened new accounts, including savings, checking, certificates of deposit, and IRAs based on customer needs.
- Processed transactions such as check deposits, ATM deposits, withdrawals, and loan payments efficiently.
- Answered inquiries regarding various accounts and bank services in person, by telephone, and through mail.
- Developed client relationships by identifying needs and cross-selling relevant bank products.
- Proactively solicited new business through targeted sales activities and referrals to other bank units.
Education
Associate Degree - Liberal Arts
Gateway Community College
New Haven, CT01.2010
Timeline
Commercial Card Liaison
M&T Bank
04.2022 - 10.2024
Commercial Credit Card Operations Specialist
People's United Bank
10.2020 - 04.2022
Credit Card Customer Service Representative
New York Community Bank
08.2018 - 10.2020
Financial Service Associate
New York Community Bank
09.2017 - 08.2018
Associate Degree - Liberal Arts
Gateway Community College
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