Eve Jones

• Customer service
• Guest engagement
• Standing/ walking for long hours
• Mentored 4+ junior team members, fostering growth and enhancing team performance.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly under 15 minutes with focused attention to customer needs.
• Provided conflict resolution for dissatisfied customers, maintaining positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.

Assisted with 4 special events and programs.

• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running activities for grades 2nd -5th.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Mentored new volunteers, fostering supportive and inclusive team environment.
• Took and followed detailed directions from others.
• Worked in team environment to maintain high levels of productivity.
• Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.

• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Managed high call volumes (30+) while providing exceptional customer support and maintaining professional composure.
• Reduced average call handling time(3 min per checkout) , ensuring prompt service to customers while maintaining quality interactions.