Eve Kammer
Apollo Beach,FL
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Trane. Proven ability to foster relationships and drive sales through personalized recommendations. Recognized for teamwork and collaboration, consistently enhancing customer loyalty and satisfaction while efficiently resolving issues.
Overview
19
19
years of professional experience
Work History
Parts ID
Trane
La Crosse, WI
01.2006 - 12.2016
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
JCPenney
Onalaska, WI
01.2004 - 12.2005
- Fostered strong customer relationships by providing personalized recommendations based on individual needs and preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Customer Service Representative
Magline
Pinconning, MI
01.1998 - 08.2000
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Pinconning High School
Pinconning, MISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Parts ID
Trane
01.2006 - 12.2016
Sales Associate
JCPenney
01.2004 - 12.2005
Customer Service Representative
Magline
01.1998 - 08.2000
High School Diploma -
Pinconning High School