Eve Knott
Chaparral,NM
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Senior Customer Service Representative
HCL Technologies
El Paso, Texas
08.2022 - Current
- Documented customer interactions in the system accurately.
- Managed escalated customer concerns with professionalism and care.
- Consulted with customers regarding needs and addressed concerns.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products.
- Resolved escalated customer complaints in a timely manner.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed incoming calls from customers while providing exceptional service.
- Collaborated with other departments such as Quality Assurance Management.
Senior Customer Service Representative
HCL Technologies
El Paso, Tx
08.2016 - 08.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed escalated customer concerns with professionalism and care.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Consulted with customers regarding needs and addressed concerns.
- Maintained knowledge of company products and industry trends consistently.
Customer Service Representative
DISH
El Paso, Tx
05.2015 - 03.2016
- Assisted customers with account inquiries and service issues.
- Educated customers on DISH products and services available.
- Processed service requests using internal software and systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with troubleshooting software and hardware issues through multiple channels.
Education
Americas High School
El Paso, TxSkills
- Customer relationship management
- Product knowledge
- Complaint resolution
- Call handling
- Effective communication
- Time management
- Active listening
Languages
English
Professional
Spanish
Professional
Timeline
Senior Customer Service Representative
HCL Technologies
08.2022 - Current
Senior Customer Service Representative
HCL Technologies
08.2016 - 08.2021
Customer Service Representative
DISH
05.2015 - 03.2016
Americas High School