Eve Knowlton
Florence,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Liaison /Operations Supervisor
ALM Hyundai Of Florence
Florence , SC
10.2021 - Current
- Greeted customers and provided them with product information.
- Resolved customer complaints in a timely manner.
- Performed administrative tasks such as filing documents and responding to emails.
- Maintained accurate records of customer inquiries and transactions.
- Developed customer service procedures, policies, and standards.
- Participated in team meetings to discuss challenges and solutions related to customer service needs.
- Prepared weekly summary reports of all customer interactions for senior management review.
- Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed schedules, payroll, and recordkeeping.
- Oversaw accounts payable and payroll.
Sr Control Room Operator
Johnson Control Battery Plant
Florence , SC
01.2015 - 07.2020
- Provided technical support for plant operations staff as needed.
- Implemented corrective actions when necessary to ensure proper operation of the facility's systems.
- Assisted in the development of operating procedures for new processes or equipment modifications.
- Operated advanced control systems including Distributed Control Systems, Programmable Logic Controllers, Supervisory Control And Data Acquisition systems.
- Collaborated with other departments on projects designed to improve overall efficiency within the organization.
- Developed and maintained daily logs of plant operations.
- Conducted routine maintenance checks on various systems and equipment.
- Resolved discrepancies between payroll records and employee inquiries.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Prepared monthly reports on payroll costs for management review.
Education
Associate of Applied Science - Medication Tech
Fayetteville Technical Community College
Fayetteville, NC01-2002
Skills
- Program Support
- Paperwork Processing
- Complaint Handling
- Spreadsheet Tracking
- Account Updating
- Data Entry
- Payment Processing
- Customer Service
Timeline
Customer Service Liaison /Operations Supervisor
ALM Hyundai Of Florence
10.2021 - Current
Sr Control Room Operator
Johnson Control Battery Plant
01.2015 - 07.2020
Associate of Applied Science - Medication Tech
Fayetteville Technical Community College
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