Eve Mallillin
Mifflintown,PA
Summary
Proven leader in administrative, managerial, and customer centric roles, notably with the Commonwealth of Pennsylvania. Adept at Financial Management and Human Resource Management. Skilled in streamlining operations to enhance efficiency and implementing strategic communication plans to foster organizational growth. Achieved significant improvements in internal communication as administrative liaison, demonstrating a keen ability to manage critical projects and communicate effectively, while also enhancing staff collaboration.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Commonwealth of Pennsylvania-Department of Health
12.2019 - 05.2024
- Tracks and Monitors costs for the Office of Operational Excellence (OpEx) which umbrellas the Offices of: Health Equity (OHE), Quality Improvement/Performance Management, and Health Plans Development
- Act as liaison between OpEx and Commonwealth Bureaus, Offices, and Departments including, but not limited to: The Office of Budget, Department of General Services, Bureau of Procurement, Office of Adminstration- Human Resources, Department of State, and IT
- Tracks/monitors costs for the Office and ensures that office supplies are ordered/distributed
- Completes SAP forms for funds adjustments, reviews and audits funds commitments, prepares purchase orders (POs), liquidates POs, and resolves invoice issues (e.g., rejected, duplicate, unpaid, etc.)
- Grant Management Responsibilities
- Monitors and evaluates budgeting and expenditure payments, procurement and monitoring of goods and services, and general business operation duties of the Office ensuring resources are utilized efficiently and appropriately
- Monitors and evaluates purchase card (P-card) purchases for the office. Adheres to the purchase card program policies, protocols, management directives, administrative circulars, and procedures to ensure the maintenance of paperwork/records for audits conducted by the Comptroller's Office
- Responisible for the payment processing of invoices, including review and verification of the invoice based on the contract/lease/purchase order, etc.
- Codes invoices to insure proper payment and budget item
- Determins office needs, coordinates the acquisition, and monitors the use of hardware and software inventory. Oversees the configuration and utilizaiton of such assets to ensure the faciliatioh of public health services
- Submits Service Now Tickets to the IT desk
- Maintains the OpEx and OHE SharePoint sites. Works with the digital content staff in Communications to keep the public facing OpEx/OHE websites current
- Creates and maintains an administrative desk manual (how-to-guide), process documentation, and other relevant work products that identify the necessary steps of each assigned task
- Maintain unserstanding of the Public Health Accreditation Board (PHAB) standards, the State Health Assessment (SHA), and the State Health Improvement Plan (SHIP), and Health Equity Standards
- Maintain strict confidentiality standards in dealings with Commonwealth Information and Human Resources
- Serve as the liaison between the OpEx Office, OHE and the Human Resources Delivery Center. Works with supervisors and human resounces staff to fill vacancies, onboard and offboard staff, resolve labor relations issues, and service as a resource to office staff when HR questions arise
- Conducts and participates in the training, developement, and relaying of infomraiton to office staff and other personnel
- Informs employees of subjects concerning procedures, personnel training, and other services to promote the professional knowledge and skills development of staff
- Coordinates office correspondence received via email, direct mail/delivery
- Monitors correspondence processing time and works with OpEx/OHE Leadership and Executive Leadership to improve system processes
- Schedule interviews, coordinate schedules, arrange meetings, distribute information, ensuring OpEx/OHE teams are kept current of necessary news/information
- Manages special administrative projects at both office and organizational level as assigned by Executive Leadership
- Health Equity-Demonstrate awareness of the vulnerable populations the organization serves by identifying, providing, and advocation for resources, services, communication methods, and policies that would help those populations achieve health equity
- Public Health Emergency Response- In the event of a Public Health Emergency this position supports the public health emergency response mission of the Department of Health
General Manager
G6 Hospitality
09.2015 - 09.2019
- PROPERTY: Performs duties in all aspects of hotel operations
- Responsible for the overall direction, coordination, evaluation, and revenue associated with a 129 room motel and 40+ employees
- Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA-R.
- Manage property level expenses to achieve maximum flow through to bottom line profit.
- Managed labor costs through diligent assessment of needs and appropriate scheduling, with meticulous observance of clocked hours
- Monitor collection of in-house guest balances and direct bill receivables by performing daily audits
- Monitor expenditures by maintaining the general ledger
- Monitor supplies and equipment through monthly inventory counts
- Ensures purchases made are within budget and timely
- Analyze and evaluate monthly P&L
- Plan, organize, and personally partake in field sales objectives.
- GUEST RELATIONS: Ensure 100% guest satisfaction through a pro-active hospitality regime to include, anticipation of guests needs, timely and appropriate response to unsatisfactory experiences, 100% responsibility for any failed attempt at meeting expectations
- Training and Development: educate Manager on Duty and hourly employees in guest relations to ensure, objectively, 100% adherence to G6 hospitality standards
- Maintain awareness of online reviews, utilizing and seeing opportunity in those reviews by asking every guest for their honest feedback
- Perform monthly performance feedback/standard reviews
- Construct and maintain employee personnel files
- HUMAN RESOURCES: Recruit qualified candidates, perform interviews, onboard employees, train employees in accordance with company standards
- Conduct regular meetings to provide various information including company communications, policy reviews, property activities, initiate goals and implement directives
- Empower and enable staff, being aware of culturally diverse needs, ensuring all team members are able to actualize their duties, in turn providing stellar and superlative customer service
- Uphold and Enforce G6 standards and policy compliance at the motel level
- Adhere to federal, state and local employment related laws and regulations, keeping ongoing and open lines of communication with Corporate Human Resource Managers.
- Maintain acute awareness of security issues, doing what is necessary to maintain the safety and security of employees and guests
- Software Programs: Utilized excel spreadsheets to input P&L data and calculate flow-through, Microsoft Office 365, Oracle Financial and Procurement Systems, Optimizer, People Soft, Reveal, Day Force, Information Station, and Medallia
Education
Bachelor of Science - Health Administration
Drexel University
Philadelphia, PA06.2017
Skills
- Managing Internal and External Communications
- Customer Experience Satisfaction Specialist
- Copywriting and Editing
- Policy and procedure modification
- Project Management
- Strategic Communication Planning
- Financial Management
- Crisis Communication
- Grant Management
- Procurement
- Human Resource Management
Timeline
Administrative Officer
Commonwealth of Pennsylvania-Department of Health
12.2019 - 05.2024
General Manager
G6 Hospitality
09.2015 - 09.2019
Bachelor of Science - Health Administration
Drexel University
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