Eve Robledo
Chicago,ILL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Cashier
Jewels Osco
12.2024 - Current
- Educated customers about billing, payment processing, and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answer questions about store policies, and address customer concerns.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Operate the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Count money in cash drawers throughout the day to maintain accuracy.
- Building cash drawers and restarting self-checkout lanes first thing in the morning.
- Built relationships with customers to encourage repeat business.
- Doing money and check deposits.
- Assist customers with returns, refunds, and resolving transaction issues.
- Respond to customer requests, offering excellent support, and tailored recommendations to address needs.
- Monitor money, inventory, and order as needed.
- Opening and closing the store.
- Handling cash management: safe counts, till audits, and deposits.
- Supervising staff to ensure policies are followed.
- Resolving customer complaints or issues.
- Assisting customers with escalated concerns or returns.
- Keep registers stocked with necessary supplies (bags, receipt paper, etc.).
- Coordinate with other departments.
- Print out paperwork, and ensure the accuracy of numbers, percentages, and store totals.
- Print out Western Union, Ventra, Coinstar, and lottery reports.
- Process Western Union, Ventra, and Conistar transactions, and lottery cashouts.
- Help cashiers if anything goes wrong with the register during prime time.
Ticket agent/ Guest service agent/ Telephone receptionist
Chicago's First Lady Cruises
05.2022 - 11.2024
- Assist customers in purchasing tickets, and provide information on fares, schedules, routes, and seating availability.
- Collaborate with other staff members to ensure smooth and efficient operations.
- Maintain a clean and organized work area.
- Adhere to company policies and procedures, including safety and security guidelines.
- Provide recommendations and assistance to guests regarding local attractions, dining options, and events.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
- Sell tickets, and issue boarding passes.
- Make, change, or cancel reservations.
- Provide fare information and assist with payment options (cash, credit, vouchers).
- Greet and assist passengers in person, by phone, or via email.
- Help with special accommodations (e.g., elderly, disabled, or non-English-speaking travelers.)
- Excellent communication and customer service.
- Ability to stay calm under pressure or during busy times.
Cashier
Mariano's
11.2023 - 03.2024
- Greet customers with a warm and friendly attitude
- Process customer purchases accurately and efficiently
- Handle cash and electronic payments with precision
- Maintain a clean and organized checkout area
- Assist customers with any inquiries or concerns
- Collaborate with other team members to ensure a seamless customer experience
- Follow company policies and procedures regarding cash handling and customer service
- Bag groceries for customers
- Handle self-checkout
Education
High School Diploma -
Thomas Kelly College Prep
Chicago, ILL05.2024
Skills
- Adaptive team player
- Positive and professional
- Customer service
- Money handling
- Customer assistance
- Time management skills
- Clear communication
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Stress management
- Complaint resolution
- Dependable and responsible
- Ticketing systems
- Inventory management
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative / Cashier
Jewels Osco
12.2024 - Current
Cashier
Mariano's
11.2023 - 03.2024
Ticket agent/ Guest service agent/ Telephone receptionist
Chicago's First Lady Cruises
05.2022 - 11.2024
High School Diploma -
Thomas Kelly College Prep
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