Eve Sharpe
Fort Washington,MD
Summary
Senior dental administrative professional with over 26 years of experience supporting high-volume dental offices, including 11 years in office management. Proven expertise in front desk operations, scheduling, patient records management, compliance, customer service, and public-facing support. Seeking to contribute administrative excellence and public service values to Montgomery County Government dental program.
Overview
15
15
years of professional experience
Work History
Dental Office Manager
Phillips, Cooper & Associates
01.2022 - 12.2025
- Directed daily administrative operations for a high-volume dental practice serving diverse populations.
- Managed front desk reception, high-volume calls, and patient inquiries with professionalism.
- Coordinated appointment scheduling to support efficient clinic flow and provider productivity.
- Maintained electronic patient records in compliance with HIPAA standards.
- Processed payments and supported accounts receivable/payable functions.
- Ensured compliance with HIPAA, OSHA, and applicable healthcare regulations.
- Optimized revenue cycle management by overseeing high-volume electronic dental claims submissions through Vyne Dental and Dental Exchange, achieving a 100% first-pass claim adjudication accuracy rate.
- Led weekly multidisciplinary administrative meetings to align teams on clinic performance metrics, scheduling optimization, and updated dental health protocols.
- Presented data-driven operational reports during senior leadership meetings to support budget planning and resource allocation.
Dental Office Manager
Dr. Matthew Riffee
09.2016 - 03.2020
- Provided comprehensive administrative support including scheduling, billing, and patient intake.
- Prepared daily revenue reports and maintained accurate documentation.
- Maintained accurate patient records and documentation.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
Dental Office Manager
Yousefi Washington Clinic
07.2014 - 07.2016
- Supervised administrative and clinical support staff in a high-volume clinic.
- Managed scheduling, insurance processing, and internal reports.
- Prepared correspondence and internal reports.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Dental Front Office Coordinator
Dr. James Pell
08.2010 - 07.2014
- Drafted recommendation letters for TMJ and orthognathic cases.
- Eligibility for health and dental coverage.
- Managed, adjusted, and terminated appointments for dental patients.
- Assisted patients in completing essential dental and medical forms and record-keeping.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Education
Dental Assistant Certificate -
Alexandria Employment Training Program
Alexandria, VADental Assisting Clinical Program - undefined
Howard University
Washington, DCSkills
- Administrative & Office Support
- Patient & Public Customer Service
- Appointment Scheduling & Calendar Management
- Records Management & Data Entry
- Financial Processing & Billing Support
- HIPAA / OSHA Compliance
- Microsoft Office (Word, Outlook, Teams)
- Electronic Health & Practice Management Systems
- Written & Verbal Communication
- Multitasking in High-Volume Environments
- Attention to Detail
- Knowledge of current CDT, CPT codes
Timeline
Dental Office Manager
Phillips, Cooper & Associates
01.2022 - 12.2025
Dental Office Manager
Dr. Matthew Riffee
09.2016 - 03.2020
Dental Office Manager
Yousefi Washington Clinic
07.2014 - 07.2016
Dental Front Office Coordinator
Dr. James Pell
08.2010 - 07.2014
Dental Assisting Clinical Program - undefined
Howard University
Dental Assistant Certificate -
Alexandria Employment Training Program